IBM MaaS360

IBM MaaS360

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  • 1.  Android Enterprise - Removing Activesync account

    Posted 01/08/20 09:59 AM
    Hi,
    do you have any advice on how to remove an Activesync (Exchange) account configured through MaaS360 on an Android Enterprise (PO/DO) device?

    I have a couple of Samsung devices where I've configured ActiveSync in the Android Enterprise section of the Android Policy.

    1. If I disable the ActiveSync config in the policy, nothing happens to the already configured account.
    2. If I remove the Gmail app from the whitelist in Application Compliance section in the Policy, nothing happens to the already configured account.
    3. If I add the Gmail app the the list of disabled apps in the Application Compliance section in the Policy, nothing happens to the already configured account.
    4. If I run a Selective Wipe on the device, nothing happens to the already configured account.

    Any suggestions/comments?

    Note! For a PO device, Remove Work Profile will (obviously) remove the account (along with everything else in the Work Profile). For a DO device, it seems the only option is to factory reset the device.



    ------------------------------
    Best Regards,

    Kjetil
    ------------------------------


  • 2.  RE: Android Enterprise - Removing Activesync account

    Posted 06/09/20 07:11 AM
    Hi,
    No advice on this one?

    ------------------------------
    Best Regards,

    Kjetil Holm
    ------------------------------



  • 3.  RE: Android Enterprise - Removing Activesync account

    Posted 06/09/20 01:46 PM

    Hi Kjetil,

    Can you provide me with one point of clarification - does the account remain on the device but the email stops syncing/becomes inaccessible, or does the account remain and the email continues to work as normal?



    ------------------------------
    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
    ------------------------------

    Original Message


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