Hi,
do you have any advice on how to remove an Activesync (Exchange) account configured through MaaS360 on an Android Enterprise (PO/DO) device?

I have a couple of Samsung devices where I've configured ActiveSync in the Android Enterprise section of the Android Policy.

1. If I disable the ActiveSync config in the policy, nothing happens to the already configured account.
2. If I remove the Gmail app from the whitelist in Application Compliance section in the Policy, nothing happens to the already configured account.
3. If I add the Gmail app the the list of disabled apps in the Application Compliance section in the Policy, nothing happens to the already configured account.
4. If I run a Selective Wipe on the device, nothing happens to the already configured account.

Any suggestions/comments?

Note! For a PO device, Remove Work Profile will (obviously) remove the account (along with everything else in the Work Profile). For a DO device, it seems the only option is to factory reset the device.



------------------------------
Best Regards,

Kjetil
------------------------------

Hi,
No advice on this one?

------------------------------
Best Regards,

Kjetil Holm
------------------------------

Original Message:
Sent: Wed January 08, 2020 09:59 AM
From: Kjetil Holm
Subject: Android Enterprise - Removing Activesync account

Hi,
do you have any advice on how to remove an Activesync (Exchange) account configured through MaaS360 on an Android Enterprise (PO/DO) device?

I have a couple of Samsung devices where I've configured ActiveSync in the Android Enterprise section of the Android Policy.

1. If I disable the ActiveSync config in the policy, nothing happens to the already configured account.
2. If I remove the Gmail app from the whitelist in Application Compliance section in the Policy, nothing happens to the already configured account.
3. If I add the Gmail app the the list of disabled apps in the Application Compliance section in the Policy, nothing happens to the already configured account.
4. If I run a Selective Wipe on the device, nothing happens to the already configured account.

Any suggestions/comments?

Note! For a PO device, Remove Work Profile will (obviously) remove the account (along with everything else in the Work Profile). For a DO device, it seems the only option is to factory reset the device.



------------------------------
Best Regards,

Kjetil
------------------------------

Hi Kjetil,

Can you provide me with one point of clarification - does the account remain on the device but the email stops syncing/becomes inaccessible, or does the account remain and the email continues to work as normal?

------------------------------
Matt Shaver
System Architect
IBM
mshaver@us.ibm.com
------------------------------

Original Message:
Sent: Tue June 09, 2020 07:11 AM
From: Kjetil Holm
Subject: Android Enterprise - Removing Activesync account

Hi,
No advice on this one?

------------------------------
Best Regards,

Kjetil Holm

Original Message:
Sent: Wed January 08, 2020 09:59 AM
From: Kjetil Holm
Subject: Android Enterprise - Removing Activesync account

Hi,
do you have any advice on how to remove an Activesync (Exchange) account configured through MaaS360 on an Android Enterprise (PO/DO) device?

I have a couple of Samsung devices where I've configured ActiveSync in the Android Enterprise section of the Android Policy.

1. If I disable the ActiveSync config in the policy, nothing happens to the already configured account.
2. If I remove the Gmail app from the whitelist in Application Compliance section in the Policy, nothing happens to the already configured account.
3. If I add the Gmail app the the list of disabled apps in the Application Compliance section in the Policy, nothing happens to the already configured account.
4. If I run a Selective Wipe on the device, nothing happens to the already configured account.

Any suggestions/comments?

Note! For a PO device, Remove Work Profile will (obviously) remove the account (along with everything else in the Work Profile). For a DO device, it seems the only option is to factory reset the device.



------------------------------
Best Regards,

Kjetil
------------------------------