IBM MaaS360

IBM MaaS360

Join this online user group to communicate across Security product users and IBM experts by sharing advice and best practices with peers and staying up to date regarding product enhancements.

 View Only

  • 1.  Android devices requires Lock Code to answer incoming calls

    Posted 08/26/20 07:05 AM
    Hi,
    has anyone experienced that users have to unlock their Android devices in order to receive/answer incoming calls?

    We have several users experiencing this issue. Can't find anything in their policies that could explain this.

    Any solution to this problem?

    ------------------------------
    Best Regards,

    Kjetil Holm
    ------------------------------


  • 2.  RE: Android devices requires Lock Code to answer incoming calls

    Posted 08/31/20 04:29 PM
    Hi Kjetil,

    Are there any restrictions on lock screen notifications or keyguard in the policy?

    ------------------------------
    Matt Shaver
    System Architect
    IBM
    mshaver@us.ibm.com
    ------------------------------



  • 3.  RE: Android devices requires Lock Code to answer incoming calls

    Posted 09/01/20 04:56 AM
    Hi Matt,
    No, not that I can see.

    I'm trying to get some more information from the users.

    I just wanted to check if anyone has experienced this type of issue.

    (It could be vendor, model or OS-version related, or even the user themselves causing this issue, hence not necessarily caused by MaaS360).

    mvh

    Kjetil

    ------------------------------
    Best Regards,

    Kjetil Holm
    ------------------------------

    Original Message


  • 4.  RE: Android devices requires Lock Code to answer incoming calls

    Posted 09/08/20 11:15 AM
    Yes, we've had that for some users, sometimes made worse by the screen just staying black (possibly because of notification on lock screen restrictions).

    The work arounds (not really solutions) found in this case were to either configure fingerprint or facial recognition unlocking, so it unlocked quickly enough, or to hit the power button once whilst the handset is ringing. This then brings up a "return to call" option which allows an answer from the lock screen.

    Samsung A20e and J4+ handsets.

    I'm currently trying to replace that policy with another one to solve a bunch of other COSU-related problems, although have hit a show-stopper in another part of the policy.

    ------------------------------
    Pete Croft
    ------------------------------



Related Content