Hello,
Thanks for this. When trying to log in with my Managed Apple ID, I'm getting an error "Your Apple Account Does not support the expected services on his device, contact your administrator"
I've contacted Apple and can't say they were amazing. But looking at Apple Business Manager, everything is set up fine and should work. any furhter advice as this is causing me a massive headache. Case raised with IBM but I'm going around in circles and have quite a few BYOD projects pending with customers.
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Liam Wilson-Cobb
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Original Message:
Sent: Thu October 03, 2024 04:06 AM
From: Eamonn O'Mahony
Subject: Adding iOS18 BYOD Devices to MaaS360
Hi Liam
Thanks for flagging this. While Apple do admit that User Enrollment is no longer supported from iOS 18, they do have a workaround:
"Profile-based User Enrollment is no longer supported. For User Enrollment, sign in to a Managed Apple Account in Settings."
https://support.apple.com/en-us/121158#:~:text=Profile%2Dbased%20User%20Enrollment%20is,a%20device%20is%20erased%20locally.
The page has a further link to User Enrollment where managed accounts are also mentioned.
Best
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Eamonn O'Mahony
Client Success Manager
IBM Security
Dublin
Original Message:
Sent: Wed October 02, 2024 04:14 PM
From: Liam Wilson-Cobb
Subject: Adding iOS18 BYOD Devices to MaaS360
Hello,
unexpectedly with the changes in iOS18 you can no longer add BYOD Apple Devices in the tradional way as profile driven user enrolment is no longer supported. I'm trying to find a quick solution to this but it seems that everyone is unprepered for this.
Can anyone help please?
Thanks
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Liam Wilson-Cobb
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