Delivering value-driven experiences for customers and agents and optimizing the Call Center operations has been a priority for Financial sector clients. The benefits of a Call Center powered by Data, AI and hybrid multi-cloud technologies is compelling. The Customer requests to the Agents are reduced by 40–70% and lowers the costs by 30–60%. Similarly, the Agents drastically improve the call resolution times as well by accessing the information at their fingertips. This session focuses on 3 aspects of the Call Center:

• Improving the Customer Self Service experiences 
• Empowering the Agents to handle the 'Issue Resolution' calls with quality, consistency and efficiency 
• Understanding the Call Center metrics through AI Powered Information Mining & Analysis

Please join us in us the conversation and explore the Watson powered approaches to dynamically transform the Customer and Call Center Agent experiences and derive multi-faceted analysis and insights using AI from the Call Center calls, emails, and chats.

Tune in to this on demand webinar, Achieving Call Center resiliency through Modernization: DSE Presents Chat with the Lab. 

Share any of your questions below and you can watch the on demand recording here. 




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JORGE CASTANON
Chat with labs webinar series: https://ibm.co/Chat-With-The-Lab-Webinar
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#GlobalAIandDataScience
#GlobalDataScience

Hi everyone, 
You can watch the on demand recording here and share any of your questions below. The slides are available here. 


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Meighann Helene
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