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Account request workflow in ITIM/ISIM only triggered when Priority=1

  • 1.  Account request workflow in ITIM/ISIM only triggered when Priority=1

    Posted Mon November 07, 2022 06:04 AM
    Hi,

    After several tests with an entitlement workflow / account request workflow, I've noticed it only works when the priority of the provisioning policy is set to 1. Can you confirm this? Is there any way to change this behaviour?

    Thanks in advance
    Best regards
    Jose L.

    ------------------------------
    Jose Luis Peñalver Paret
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  • 2.  RE: Account request workflow in ITIM/ISIM only triggered when Priority=1

    Posted Mon November 07, 2022 08:42 AM
    That does not sound right.
    Please raise a support case and have our support team help you out.

    PS. In general I would advice against using entitlement workflows as this may conflict if you want to automate provisioning - i.e. entitlement/account request workflows is only for manual provisioning and was part of the original product originally but now with the full operational workflows I would handle approvals etc. there (just as an example - remember to always test your approvals with rejections and afterwards do a dummy change to person...)

    HTH

    ------------------------------
    Franz Wolfhagen
    WW IAM Consulting Leader - Certified Consulting IT Specialist
    IBM Security Expert Labs
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    Original Message


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