I had the exact same issue with my FFE edition. The only resolution is for the IBM webMethods Cloud Ops team to physically stop the APIGate k8y cluster and start again. When the cluster comes back up -- all the data will be there.
But only the Cloud Ops team can do this.
Original Message:
Sent: Thu July 24, 2025 02:13 AM
From: Manuel Rodriguez
Subject: 502 Bad Gateway when opening webMethods API Gateway Free Forever edition
Hello
I've had the same issue a couple of times.
the 502 Bad Gateway mesage
That's all the page says
And it doesnt seems to be the 24 hr not use of the API Gateway, because one time happened to me practilly while using it, i was testing something and stopped responding and showing this error
The only thing left to do is to stop the "free forever" for the API GW and restart it after it ends deleting, the thing is that you will loose any api you may have there.
I rebemeber have seen the page when the API GW get shut down and at least show you a button to start it again, but in this case that button does not show.
This really looks like some sort of bug.
Manuel Rdz.
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Manuel Rodriguez
Original Message:
Sent: Sun June 08, 2025 11:32 PM
From: Tarak Konar
Subject: 502 Bad Gateway when opening webMethods API Gateway Free Forever edition
Hi Paul, please find this link for free forever edition tenant lifecycle. If you do not use this tenant for 24 hours, it gets shutdown automatically. You need to start the API gateway again.
https://www.ibm.com/docs/en/wm-api-gateway-saas/11.0.0?topic=edition-ffe-tenant-lifecycle
FFE tenant suspension lifecycle
If you do not perform any transactions in your FFE tenant over a period, you receive an email that prompts you to use the tenant within a specified period. Failure to do so results in the suspension of your account.
If your account is disabled even after the provided time, then you will receive another email stating that your FFE tenant is suspended for a specified period. During suspension, you cannot log in through the App switcher, product URL, or start APIs. Only the Cloud Tenant Administrator can reactivate a suspended account.
If no tenant reactivation request is received within the provided time, the FFE tenant is Deleted. When deleted, the tenant cannot be reactivated.
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Tarak Konar
Original Message:
Sent: Tue May 27, 2025 02:14 PM
From: Paul Dango
Subject: 502 Bad Gateway when opening webMethods API Gateway Free Forever edition
HI All,
I'm getting a 502 Bad Gateway error when opening webMethods API Gateway Free Forever Edition.
Any clues on how to resolve the issue?
Thanks,
Paul
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Paul Dango
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