Hi,

I am currently attempting to get PagerDuty OnCall Information using the fn_utilities REST API function.

Here is my code so far:

import json

pagerduty_oncalls_url = "https://api.pagerduty.com/oncalls?limit=1"

pagerduty_token = "Token token=ABCDEFGHIJKLMNOPQRSTUVWXYZ"

payload = {}

headers = {
  "Accept": "application/vnd.pagerduty+json;version=2",
  "Content-Type": "application/json",
"Authorization": pagerduty_token
}

inputs.rest_method = "GET"
inputs.rest_headers = json.dumps(headers)
inputs.rest_body = json.dumps(payload)
inputs.rest_url = pagerduty_oncalls_url
inputs.rest_verify = True

I seem to be getting '401 Client Error: Unauthorized for url' error messages. I have attempted to use the same code on PagerDuty API Developer Platform as well as Postman and I have no issues with them. I think it's something to do with attempting to pass Authorization through the header. Does anyone have any suggestions or recommendations on how best to format this please?

Hi Iqra,

The fn_utilities REST API function will be deprecated soon as we have focused development on the REST API app available on the App Exchange here .

I would try the new function out and see if you have any issue. 

------------------------------
AnnMarie Norcross

Original Message:
Sent: Tue January 02, 2024 12:21 PM
From: Iqra Haq
Subject: 401 Client Error: Unauthorized for url, REST API fn_utilities, PagerDuty

Hi,

I am currently attempting to get PagerDuty OnCall Information using the fn_utilities REST API function.

Here is my code so far:

import json

pagerduty_oncalls_url = "https://api.pagerduty.com/oncalls?limit=1"

pagerduty_token = "Token token=ABCDEFGHIJKLMNOPQRSTUVWXYZ"

payload = {}

headers = {
  "Accept": "application/vnd.pagerduty+json;version=2",
  "Content-Type": "application/json",
"Authorization": pagerduty_token
}

inputs.rest_method = "GET"
inputs.rest_headers = json.dumps(headers)
inputs.rest_body = json.dumps(payload)
inputs.rest_url = pagerduty_oncalls_url
inputs.rest_verify = True

I seem to be getting '401 Client Error: Unauthorized for url' error messages. I have attempted to use the same code on PagerDuty API Developer Platform as well as Postman and I have no issues with them. I think it's something to do with attempting to pass Authorization through the header. Does anyone have any suggestions or recommendations on how best to format this please?

------------------------------
Iqra Haq
------------------------------

Hi AnnMarie,

Thanks for your response. The app and documentation look pretty promising. I've attempted migrating some existing (already working with the previous app) functionality. But I seem to be having issues with that.

I have managed to get this code to work:

import jsonincident_customer_code = "ABC"incident_customer = "ABCLimited"pagerduty_summary = "[{0}] [QRadarSuite] {1} Severity Incident on ID #{2} | {3}".format(incident_customer_code, (incident.severity_code).upper(), incident.id, incident.name)incident_url = "hidden"if incident.severity_code == "High":    incident_priority = "P1"elif incident.severity_code == "Medium":    incident_priority = "P2"pagerduty_incident_identifier = "qrxdr" + str(incident.id)pagerduty_events_url = "https://events.pagerduty.com/v2/enqueue"incident_details = {   "Customer": incident.org_handle,   "Incident ID": incident.id,   "Title": incident.name,   "Description": incident.description,   "URL": incident_url,   "Priority": incident_priority,   "Severity": incident.severity_code,   "NIST Vector": incident.nist_attack_vectors,   "Phase": incident.phase_id,   "Raised By": incident.creator_id,   "Status": incident.plan_status,   "Customer": incident_customer,   "Software": "QRadar Suite",   "Offering": "XDR"}body = {    "payload": {        "summary": pagerduty_summary,        "severity": "critical",        "source": "QRadar Suite (XDR)",        "custom_details": incident_details,    },    "routing_key": "XXXXXX",    "dedup_key": pagerduty_incident_identifier,    "event_action": "trigger",    "links": [        {            "href": incident_url,            "text": "QRadar Suite Incident Page"        }    ]}header = """  Accept : application/json  Content-type : application/json"""inputs.rest_api_url = pagerduty_events_urlinputs.rest_api_body = json.dumps(body)inputs.rest_api_headers = headerinputs.rest_api_verify = Trueinputs.rest_api_method = "POST"    

However, when I attempt to use "{{variable_reference_to_key}}" rather than "XXXX" (the actual key), it doesn't work (I get the 400 error). It only appears to work if I directly input the key. Can you advise on how I can use "{{}}" referencing but for a python dict that I can then perform json.dumps() on?

Regards,

Iqra

------------------------------
Iqra Haq

Original Message:
Sent: Tue January 02, 2024 04:30 PM
From: AnnMarie Norcross
Subject: 401 Client Error: Unauthorized for url, REST API fn_utilities, PagerDuty

Hi Iqra,

The fn_utilities REST API function will be deprecated soon as we have focused development on the REST API app available on the App Exchange here .

I would try the new function out and see if you have any issue. 

------------------------------
AnnMarie Norcross

Original Message:
Sent: Tue January 02, 2024 12:21 PM
From: Iqra Haq
Subject: 401 Client Error: Unauthorized for url, REST API fn_utilities, PagerDuty

Hi,

I am currently attempting to get PagerDuty OnCall Information using the fn_utilities REST API function.

Here is my code so far:

import json

pagerduty_oncalls_url = "https://api.pagerduty.com/oncalls?limit=1"

pagerduty_token = "Token token=ABCDEFGHIJKLMNOPQRSTUVWXYZ"

payload = {}

headers = {
  "Accept": "application/vnd.pagerduty+json;version=2",
  "Content-Type": "application/json",
"Authorization": pagerduty_token
}

inputs.rest_method = "GET"
inputs.rest_headers = json.dumps(headers)
inputs.rest_body = json.dumps(payload)
inputs.rest_url = pagerduty_oncalls_url
inputs.rest_verify = True

I seem to be getting '401 Client Error: Unauthorized for url' error messages. I have attempted to use the same code on PagerDuty API Developer Platform as well as Postman and I have no issues with them. I think it's something to do with attempting to pass Authorization through the header. Does anyone have any suggestions or recommendations on how best to format this please?

------------------------------
Iqra Haq
------------------------------

Hi Iqra,

There is a known bug that we has been fixed in fn_rest_api but it has not been released yet.

Can you change the header to "Content-Type" to "Content-type" and see if it works ?

headers = {    "Content-type": "application/json",    "Accept": "application/json"}

Hi AnnMarie,

Thanks for your response. The app and documentation look pretty promising. I've attempted migrating some existing (already working with the previous app) functionality. But I seem to be having issues with that.

I have managed to get this code to work:

import jsonincident_customer_code = "ABC"incident_customer = "ABCLimited"pagerduty_summary = "[{0}] [QRadarSuite] {1} Severity Incident on ID #{2} | {3}".format(incident_customer_code, (incident.severity_code).upper(), incident.id, incident.name)incident_url = "hidden"if incident.severity_code == "High":    incident_priority = "P1"elif incident.severity_code == "Medium":    incident_priority = "P2"pagerduty_incident_identifier = "qrxdr" + str(incident.id)pagerduty_events_url = "https://events.pagerduty.com/v2/enqueue"incident_details = {   "Customer": incident.org_handle,   "Incident ID": incident.id,   "Title": incident.name,   "Description": incident.description,   "URL": incident_url,   "Priority": incident_priority,   "Severity": incident.severity_code,   "NIST Vector": incident.nist_attack_vectors,   "Phase": incident.phase_id,   "Raised By": incident.creator_id,   "Status": incident.plan_status,   "Customer": incident_customer,   "Software": "QRadar Suite",   "Offering": "XDR"}body = {    "payload": {        "summary": pagerduty_summary,        "severity": "critical",        "source": "QRadar Suite (XDR)",        "custom_details": incident_details,    },    "routing_key": "XXXXXX",    "dedup_key": pagerduty_incident_identifier,    "event_action": "trigger",    "links": [        {            "href": incident_url,            "text": "QRadar Suite Incident Page"        }    ]}header = """  Accept : application/json  Content-type : application/json"""inputs.rest_api_url = pagerduty_events_urlinputs.rest_api_body = json.dumps(body)inputs.rest_api_headers = headerinputs.rest_api_verify = Trueinputs.rest_api_method = "POST"    

However, when I attempt to use "{{variable_reference_to_key}}" rather than "XXXX" (the actual key), it doesn't work (I get the 400 error). It only appears to work if I directly input the key. Can you advise on how I can use "{{}}" referencing but for a python dict that I can then perform json.dumps() on?

Regards,

Iqra

------------------------------
Iqra Haq

Original Message:
Sent: Tue January 02, 2024 04:30 PM
From: AnnMarie Norcross
Subject: 401 Client Error: Unauthorized for url, REST API fn_utilities, PagerDuty

Hi Iqra,

The fn_utilities REST API function will be deprecated soon as we have focused development on the REST API app available on the App Exchange here .

I would try the new function out and see if you have any issue. 

------------------------------
AnnMarie Norcross

Original Message:
Sent: Tue January 02, 2024 12:21 PM
From: Iqra Haq
Subject: 401 Client Error: Unauthorized for url, REST API fn_utilities, PagerDuty

Hi,

I am currently attempting to get PagerDuty OnCall Information using the fn_utilities REST API function.

Here is my code so far:

import json

pagerduty_oncalls_url = "https://api.pagerduty.com/oncalls?limit=1"

pagerduty_token = "Token token=ABCDEFGHIJKLMNOPQRSTUVWXYZ"

payload = {}

headers = {
  "Accept": "application/vnd.pagerduty+json;version=2",
  "Content-Type": "application/json",
"Authorization": pagerduty_token
}

inputs.rest_method = "GET"
inputs.rest_headers = json.dumps(headers)
inputs.rest_body = json.dumps(payload)
inputs.rest_url = pagerduty_oncalls_url
inputs.rest_verify = True

I seem to be getting '401 Client Error: Unauthorized for url' error messages. I have attempted to use the same code on PagerDuty API Developer Platform as well as Postman and I have no issues with them. I think it's something to do with attempting to pass Authorization through the header. Does anyone have any suggestions or recommendations on how best to format this please?

------------------------------
Iqra Haq
------------------------------

Hi AnnMarie,

Thanks again for your help. That's worked great for the second piece of code. However, I look to still be having issues with the original piece of code (the OnCall information).

This is what I attempted:

pagerduty_oncalls_url = "https://api.pagerduty.com/oncalls?limit=1&schedule_ids%5B%5D=XXXXX"header = """  Accept: application/json  Content-type: application/json  Authorization: Token token={{pagerduty_token}}"""inputs.rest_api_method = "GET"inputs.rest_api_headers = headerinputs.rest_api_url = pagerduty_oncalls_urlinputs.rest_api_verify = True

Any ideas? Do you suggest I use json again for the header and perform a json.dumps? I did attempt that too but I still get the 401 error.

Regards,

Iqra

Hi Iqra,

There is a known bug that we has been fixed in fn_rest_api but it has not been released yet.

Can you change the header to "Content-Type" to "Content-type" and see if it works ?

headers = {    "Content-type": "application/json",    "Accept": "application/json"}

Hi AnnMarie,

Thanks for your response. The app and documentation look pretty promising. I've attempted migrating some existing (already working with the previous app) functionality. But I seem to be having issues with that.

I have managed to get this code to work:

import jsonincident_customer_code = "ABC"incident_customer = "ABCLimited"pagerduty_summary = "[{0}] [QRadarSuite] {1} Severity Incident on ID #{2} | {3}".format(incident_customer_code, (incident.severity_code).upper(), incident.id, incident.name)incident_url = "hidden"if incident.severity_code == "High":    incident_priority = "P1"elif incident.severity_code == "Medium":    incident_priority = "P2"pagerduty_incident_identifier = "qrxdr" + str(incident.id)pagerduty_events_url = "https://events.pagerduty.com/v2/enqueue"incident_details = {   "Customer": incident.org_handle,   "Incident ID": incident.id,   "Title": incident.name,   "Description": incident.description,   "URL": incident_url,   "Priority": incident_priority,   "Severity": incident.severity_code,   "NIST Vector": incident.nist_attack_vectors,   "Phase": incident.phase_id,   "Raised By": incident.creator_id,   "Status": incident.plan_status,   "Customer": incident_customer,   "Software": "QRadar Suite",   "Offering": "XDR"}body = {    "payload": {        "summary": pagerduty_summary,        "severity": "critical",        "source": "QRadar Suite (XDR)",        "custom_details": incident_details,    },    "routing_key": "XXXXXX",    "dedup_key": pagerduty_incident_identifier,    "event_action": "trigger",    "links": [        {            "href": incident_url,            "text": "QRadar Suite Incident Page"        }    ]}header = """  Accept : application/json  Content-type : application/json"""inputs.rest_api_url = pagerduty_events_urlinputs.rest_api_body = json.dumps(body)inputs.rest_api_headers = headerinputs.rest_api_verify = Trueinputs.rest_api_method = "POST"    

However, when I attempt to use "{{variable_reference_to_key}}" rather than "XXXX" (the actual key), it doesn't work (I get the 400 error). It only appears to work if I directly input the key. Can you advise on how I can use "{{}}" referencing but for a python dict that I can then perform json.dumps() on?

Regards,

Iqra

------------------------------
Iqra Haq

Original Message:
Sent: Tue January 02, 2024 04:30 PM
From: AnnMarie Norcross
Subject: 401 Client Error: Unauthorized for url, REST API fn_utilities, PagerDuty

Hi Iqra,

The fn_utilities REST API function will be deprecated soon as we have focused development on the REST API app available on the App Exchange here .

I would try the new function out and see if you have any issue. 

------------------------------
AnnMarie Norcross

Original Message:
Sent: Tue January 02, 2024 12:21 PM
From: Iqra Haq
Subject: 401 Client Error: Unauthorized for url, REST API fn_utilities, PagerDuty

Hi,

I am currently attempting to get PagerDuty OnCall Information using the fn_utilities REST API function.

Here is my code so far:

import json

pagerduty_oncalls_url = "https://api.pagerduty.com/oncalls?limit=1"

pagerduty_token = "Token token=ABCDEFGHIJKLMNOPQRSTUVWXYZ"

payload = {}

headers = {
  "Accept": "application/vnd.pagerduty+json;version=2",
  "Content-Type": "application/json",
"Authorization": pagerduty_token
}

inputs.rest_method = "GET"
inputs.rest_headers = json.dumps(headers)
inputs.rest_body = json.dumps(payload)
inputs.rest_url = pagerduty_oncalls_url
inputs.rest_verify = True

I seem to be getting '401 Client Error: Unauthorized for url' error messages. I have attempted to use the same code on PagerDuty API Developer Platform as well as Postman and I have no issues with them. I think it's something to do with attempting to pass Authorization through the header. Does anyone have any suggestions or recommendations on how best to format this please?

------------------------------
Iqra Haq
------------------------------

Hi AnnMarie,

Turns out I had the JSON format wrong. I've fixed my code and it is now working. Thank you for all your help!

Regards,

Iqra

Hi AnnMarie,

Thanks again for your help. That's worked great for the second piece of code. However, I look to still be having issues with the original piece of code (the OnCall information).

This is what I attempted:

pagerduty_oncalls_url = "https://api.pagerduty.com/oncalls?limit=1&schedule_ids%5B%5D=XXXXX"header = """  Accept: application/json  Content-type: application/json  Authorization: Token token={{pagerduty_token}}"""inputs.rest_api_method = "GET"inputs.rest_api_headers = headerinputs.rest_api_url = pagerduty_oncalls_urlinputs.rest_api_verify = True

Any ideas? Do you suggest I use json again for the header and perform a json.dumps? I did attempt that too but I still get the 401 error.

Regards,

Iqra

Hi Iqra,

There is a known bug that we has been fixed in fn_rest_api but it has not been released yet.

Can you change the header to "Content-Type" to "Content-type" and see if it works ?

headers = {    "Content-type": "application/json",    "Accept": "application/json"}

Hi AnnMarie,

Thanks for your response. The app and documentation look pretty promising. I've attempted migrating some existing (already working with the previous app) functionality. But I seem to be having issues with that.

I have managed to get this code to work:

import jsonincident_customer_code = "ABC"incident_customer = "ABCLimited"pagerduty_summary = "[{0}] [QRadarSuite] {1} Severity Incident on ID #{2} | {3}".format(incident_customer_code, (incident.severity_code).upper(), incident.id, incident.name)incident_url = "hidden"if incident.severity_code == "High":    incident_priority = "P1"elif incident.severity_code == "Medium":    incident_priority = "P2"pagerduty_incident_identifier = "qrxdr" + str(incident.id)pagerduty_events_url = "https://events.pagerduty.com/v2/enqueue"incident_details = {   "Customer": incident.org_handle,   "Incident ID": incident.id,   "Title": incident.name,   "Description": incident.description,   "URL": incident_url,   "Priority": incident_priority,   "Severity": incident.severity_code,   "NIST Vector": incident.nist_attack_vectors,   "Phase": incident.phase_id,   "Raised By": incident.creator_id,   "Status": incident.plan_status,   "Customer": incident_customer,   "Software": "QRadar Suite",   "Offering": "XDR"}body = {    "payload": {        "summary": pagerduty_summary,        "severity": "critical",        "source": "QRadar Suite (XDR)",        "custom_details": incident_details,    },    "routing_key": "XXXXXX",    "dedup_key": pagerduty_incident_identifier,    "event_action": "trigger",    "links": [        {            "href": incident_url,            "text": "QRadar Suite Incident Page"        }    ]}header = """  Accept : application/json  Content-type : application/json"""inputs.rest_api_url = pagerduty_events_urlinputs.rest_api_body = json.dumps(body)inputs.rest_api_headers = headerinputs.rest_api_verify = Trueinputs.rest_api_method = "POST"    

However, when I attempt to use "{{variable_reference_to_key}}" rather than "XXXX" (the actual key), it doesn't work (I get the 400 error). It only appears to work if I directly input the key. Can you advise on how I can use "{{}}" referencing but for a python dict that I can then perform json.dumps() on?

Regards,

Iqra

------------------------------
Iqra Haq

Original Message:
Sent: Tue January 02, 2024 04:30 PM
From: AnnMarie Norcross
Subject: 401 Client Error: Unauthorized for url, REST API fn_utilities, PagerDuty

Hi Iqra,

The fn_utilities REST API function will be deprecated soon as we have focused development on the REST API app available on the App Exchange here .

I would try the new function out and see if you have any issue. 

------------------------------
AnnMarie Norcross

Original Message:
Sent: Tue January 02, 2024 12:21 PM
From: Iqra Haq
Subject: 401 Client Error: Unauthorized for url, REST API fn_utilities, PagerDuty

Hi,

I am currently attempting to get PagerDuty OnCall Information using the fn_utilities REST API function.

Here is my code so far:

import json

pagerduty_oncalls_url = "https://api.pagerduty.com/oncalls?limit=1"

pagerduty_token = "Token token=ABCDEFGHIJKLMNOPQRSTUVWXYZ"

payload = {}

headers = {
  "Accept": "application/vnd.pagerduty+json;version=2",
  "Content-Type": "application/json",
"Authorization": pagerduty_token
}

inputs.rest_method = "GET"
inputs.rest_headers = json.dumps(headers)
inputs.rest_body = json.dumps(payload)
inputs.rest_url = pagerduty_oncalls_url
inputs.rest_verify = True

I seem to be getting '401 Client Error: Unauthorized for url' error messages. I have attempted to use the same code on PagerDuty API Developer Platform as well as Postman and I have no issues with them. I think it's something to do with attempting to pass Authorization through the header. Does anyone have any suggestions or recommendations on how best to format this please?

------------------------------
Iqra Haq
------------------------------

Hi Iqra,

The fn_utilities REST API function will be deprecated soon as we have focused development on the REST API app available on the App Exchange here .

I would try the new function out and see if you have any issue. 

Hi,

I am currently attempting to get PagerDuty OnCall Information using the fn_utilities REST API function.

Here is my code so far:

import json

pagerduty_oncalls_url = "https://api.pagerduty.com/oncalls?limit=1"

pagerduty_token = "Token token=ABCDEFGHIJKLMNOPQRSTUVWXYZ"

payload = {}

headers = {
  "Accept": "application/vnd.pagerduty+json;version=2",
  "Content-Type": "application/json",
"Authorization": pagerduty_token
}

inputs.rest_method = "GET"
inputs.rest_headers = json.dumps(headers)
inputs.rest_body = json.dumps(payload)
inputs.rest_url = pagerduty_oncalls_url
inputs.rest_verify = True

I seem to be getting '401 Client Error: Unauthorized for url' error messages. I have attempted to use the same code on PagerDuty API Developer Platform as well as Postman and I have no issues with them. I think it's something to do with attempting to pass Authorization through the header. Does anyone have any suggestions or recommendations on how best to format this please?