SPSS Statistics

Hello:

I have been encountering some delays in startup time from cold launch to empty data editor running on a Win10 machine. With the help of a colleague using a tracer, I have found this issue which I can not seem to correct on my system. I am wondering if anyone else has experienced this issue and how they have been able to successfully change the read-only attributes to the local folder SPSS wants to use to create the Python39 directory. I have tried several options unsuccessfully, but this seems to be the most plausible reason for the lag in startup time.

CrashReportMgr mIsDoDetect=true
Running Client Before
Launching splash screen
Virtual R has been created
Cannot create directory: C:\Users\MYUSERNAME\AppData\Roaming\IBM\SPSS Statistics\28\Python39
The extensions will not be installed
Virtual Python create successfully
Application: Stats On-Prem UI Client
Running Client
Starting thread
Sending Segment Data

Statistics Trace Log: 2022-05-10 22:40:04

Thanks for any insights.

------------------------------
John Haltigan
------------------------------

Hi John,

The following article from Microsoft attempts to address a folder ownership issue in the .../AppData/Roaming folder. Can you try the steps there and let us know if that fixes the problem?

https://answers.microsoft.com/en-us/windows/forum/all/cannot-create-directory-cusersmeappdata/c2f4be5e-483d-4e18-a80d-c491468edaa7

------------------------------
Curtis Browning
SPSS Statistics Architect
------------------------------

Original Message:
Sent: Thu May 12, 2022 05:16 PM
From: John Haltigan
Subject: Unable to create folder at startup

Hello:

I have been encountering some delays in startup time from cold launch to empty data editor running on a Win10 machine. With the help of a colleague using a tracer, I have found this issue which I can not seem to correct on my system. I am wondering if anyone else has experienced this issue and how they have been able to successfully change the read-only attributes to the local folder SPSS wants to use to create the Python39 directory. I have tried several options unsuccessfully, but this seems to be the most plausible reason for the lag in startup time.

CrashReportMgr mIsDoDetect=true
Running Client Before
Launching splash screen
Virtual R has been created
Cannot create directory: C:\Users\MYUSERNAME\AppData\Roaming\IBM\SPSS Statistics\28\Python39
The extensions will not be installed
Virtual Python create successfully
Application: Stats On-Prem UI Client
Running Client
Starting thread
Sending Segment Data

Statistics Trace Log: 2022-05-10 22:40:04

Thanks for any insights.

------------------------------
John Haltigan
------------------------------

Hi Curtis:

Thanks for your response. Unfortunately this article does not provide help as I already have ownership of the folder. The issue is that I can not change or 'untick' the file attributes of the folder from 'read only.' Nothing I have tried appears to work, as it always reverts back to read-only. FWIW, currently on Win 10 version 21H2 OS Build 19044.1706.




------------------------------
John Haltigan
------------------------------

Original Message:
Sent: Mon May 16, 2022 08:52 AM
From: Curtis Browning
Subject: Unable to create folder at startup

Hi John,

The following article from Microsoft attempts to address a folder ownership issue in the .../AppData/Roaming folder. Can you try the steps there and let us know if that fixes the problem?

https://answers.microsoft.com/en-us/windows/forum/all/cannot-create-directory-cusersmeappdata/c2f4be5e-483d-4e18-a80d-c491468edaa7

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Thu May 12, 2022 05:16 PM
From: John Haltigan
Subject: Unable to create folder at startup

Hello:

I have been encountering some delays in startup time from cold launch to empty data editor running on a Win10 machine. With the help of a colleague using a tracer, I have found this issue which I can not seem to correct on my system. I am wondering if anyone else has experienced this issue and how they have been able to successfully change the read-only attributes to the local folder SPSS wants to use to create the Python39 directory. I have tried several options unsuccessfully, but this seems to be the most plausible reason for the lag in startup time.

CrashReportMgr mIsDoDetect=true
Running Client Before
Launching splash screen
Virtual R has been created
Cannot create directory: C:\Users\MYUSERNAME\AppData\Roaming\IBM\SPSS Statistics\28\Python39
The extensions will not be installed
Virtual Python create successfully
Application: Stats On-Prem UI Client
Running Client
Starting thread
Sending Segment Data

Statistics Trace Log: 2022-05-10 22:40:04

Thanks for any insights.

------------------------------
John Haltigan
------------------------------

Hi John,

Please check out this article and let me know if the solutions within do not work for you. It sounds like the same issue, but the proof's in the pudding, as they say...
https://appuals.com/how-to-fix-folder-keeps-reverting-to-read-only-on-windows-10/

Best,
Curtis

------------------------------
Curtis Browning
SPSS Statistics Architect
------------------------------

Original Message:
Sent: Mon May 16, 2022 06:04 PM
From: John Haltigan
Subject: Unable to create folder at startup

Hi Curtis:

Thanks for your response. Unfortunately this article does not provide help as I already have ownership of the folder. The issue is that I can not change or 'untick' the file attributes of the folder from 'read only.' Nothing I have tried appears to work, as it always reverts back to read-only. FWIW, currently on Win 10 version 21H2 OS Build 19044.1706.




------------------------------
John Haltigan

Original Message:
Sent: Mon May 16, 2022 08:52 AM
From: Curtis Browning
Subject: Unable to create folder at startup

Hi John,

The following article from Microsoft attempts to address a folder ownership issue in the .../AppData/Roaming folder. Can you try the steps there and let us know if that fixes the problem?

https://answers.microsoft.com/en-us/windows/forum/all/cannot-create-directory-cusersmeappdata/c2f4be5e-483d-4e18-a80d-c491468edaa7

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Thu May 12, 2022 05:16 PM
From: John Haltigan
Subject: Unable to create folder at startup

Hello:

I have been encountering some delays in startup time from cold launch to empty data editor running on a Win10 machine. With the help of a colleague using a tracer, I have found this issue which I can not seem to correct on my system. I am wondering if anyone else has experienced this issue and how they have been able to successfully change the read-only attributes to the local folder SPSS wants to use to create the Python39 directory. I have tried several options unsuccessfully, but this seems to be the most plausible reason for the lag in startup time.

CrashReportMgr mIsDoDetect=true
Running Client Before
Launching splash screen
Virtual R has been created
Cannot create directory: C:\Users\MYUSERNAME\AppData\Roaming\IBM\SPSS Statistics\28\Python39
The extensions will not be installed
Virtual Python create successfully
Application: Stats On-Prem UI Client
Running Client
Starting thread
Sending Segment Data

Statistics Trace Log: 2022-05-10 22:40:04

Thanks for any insights.

------------------------------
John Haltigan
------------------------------

Thanks, Curtis.

Yes, I have tried this approach to no avail. See screenshot.

I am wondering: do you think that this issue (not being able to write to that folder at present) is creating the startup delay when opening SPSS?



------------------------------
John Haltigan
------------------------------

Original Message:
Sent: Tue May 17, 2022 08:52 AM
From: Curtis Browning
Subject: Unable to create folder at startup

Hi John,

Please check out this article and let me know if the solutions within do not work for you. It sounds like the same issue, but the proof's in the pudding, as they say...
https://appuals.com/how-to-fix-folder-keeps-reverting-to-read-only-on-windows-10/

Best,
Curtis

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Mon May 16, 2022 06:04 PM
From: John Haltigan
Subject: Unable to create folder at startup

Hi Curtis:

Thanks for your response. Unfortunately this article does not provide help as I already have ownership of the folder. The issue is that I can not change or 'untick' the file attributes of the folder from 'read only.' Nothing I have tried appears to work, as it always reverts back to read-only. FWIW, currently on Win 10 version 21H2 OS Build 19044.1706.




------------------------------
John Haltigan

Original Message:
Sent: Mon May 16, 2022 08:52 AM
From: Curtis Browning
Subject: Unable to create folder at startup

Hi John,

The following article from Microsoft attempts to address a folder ownership issue in the .../AppData/Roaming folder. Can you try the steps there and let us know if that fixes the problem?

https://answers.microsoft.com/en-us/windows/forum/all/cannot-create-directory-cusersmeappdata/c2f4be5e-483d-4e18-a80d-c491468edaa7

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Thu May 12, 2022 05:16 PM
From: John Haltigan
Subject: Unable to create folder at startup

Hello:

I have been encountering some delays in startup time from cold launch to empty data editor running on a Win10 machine. With the help of a colleague using a tracer, I have found this issue which I can not seem to correct on my system. I am wondering if anyone else has experienced this issue and how they have been able to successfully change the read-only attributes to the local folder SPSS wants to use to create the Python39 directory. I have tried several options unsuccessfully, but this seems to be the most plausible reason for the lag in startup time.

CrashReportMgr mIsDoDetect=true
Running Client Before
Launching splash screen
Virtual R has been created
Cannot create directory: C:\Users\MYUSERNAME\AppData\Roaming\IBM\SPSS Statistics\28\Python39
The extensions will not be installed
Virtual Python create successfully
Application: Stats On-Prem UI Client
Running Client
Starting thread
Sending Segment Data

Statistics Trace Log: 2022-05-10 22:40:04

Thanks for any insights.

------------------------------
John Haltigan
------------------------------

Hi John,

Yes, I do think this problem could be related to the slow startup times. The very first time a user runs Statistics on a new machine, the program attempts to setup a virtual environment for extensions, R, Python, and other items that need to be modifiable by the end user. This involves copying many megabytes of files. If it is failing to complete the copy because the ...\AppData\Roaming folder cannot be written to, then each time you start Statistics it will be trying (and apparently in your case failing) to setup the virtual environment.

Thanks for trying the "Change the Attribute of the Folder" approach. Can you try one more test with that please:

attrib -r +s "C:\Users\J.D. Haltigan\AppData\Roaming"

Did you also try the "Change Permissions of the Drive" and "Disable Controlled Access", and "Disable your Third Party Anti-Virus" approaches from the article above? Trying each one at a time can help us to isolate the cause of the problem.

Regards,
Curtis

------------------------------
Curtis Browning
SPSS Statistics Architect
------------------------------

Original Message:
Sent: Tue May 17, 2022 05:10 PM
From: John Haltigan
Subject: Unable to create folder at startup

Thanks, Curtis.

Yes, I have tried this approach to no avail. See screenshot.

I am wondering: do you think that this issue (not being able to write to that folder at present) is creating the startup delay when opening SPSS?



------------------------------
John Haltigan

Original Message:
Sent: Tue May 17, 2022 08:52 AM
From: Curtis Browning
Subject: Unable to create folder at startup

Hi John,

Please check out this article and let me know if the solutions within do not work for you. It sounds like the same issue, but the proof's in the pudding, as they say...
https://appuals.com/how-to-fix-folder-keeps-reverting-to-read-only-on-windows-10/

Best,
Curtis

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Mon May 16, 2022 06:04 PM
From: John Haltigan
Subject: Unable to create folder at startup

Hi Curtis:

Thanks for your response. Unfortunately this article does not provide help as I already have ownership of the folder. The issue is that I can not change or 'untick' the file attributes of the folder from 'read only.' Nothing I have tried appears to work, as it always reverts back to read-only. FWIW, currently on Win 10 version 21H2 OS Build 19044.1706.




------------------------------
John Haltigan

Original Message:
Sent: Mon May 16, 2022 08:52 AM
From: Curtis Browning
Subject: Unable to create folder at startup

Hi John,

The following article from Microsoft attempts to address a folder ownership issue in the .../AppData/Roaming folder. Can you try the steps there and let us know if that fixes the problem?

https://answers.microsoft.com/en-us/windows/forum/all/cannot-create-directory-cusersmeappdata/c2f4be5e-483d-4e18-a80d-c491468edaa7

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Thu May 12, 2022 05:16 PM
From: John Haltigan
Subject: Unable to create folder at startup

Hello:

I have been encountering some delays in startup time from cold launch to empty data editor running on a Win10 machine. With the help of a colleague using a tracer, I have found this issue which I can not seem to correct on my system. I am wondering if anyone else has experienced this issue and how they have been able to successfully change the read-only attributes to the local folder SPSS wants to use to create the Python39 directory. I have tried several options unsuccessfully, but this seems to be the most plausible reason for the lag in startup time.

CrashReportMgr mIsDoDetect=true
Running Client Before
Launching splash screen
Virtual R has been created
Cannot create directory: C:\Users\MYUSERNAME\AppData\Roaming\IBM\SPSS Statistics\28\Python39
The extensions will not be installed
Virtual Python create successfully
Application: Stats On-Prem UI Client
Running Client
Starting thread
Sending Segment Data

Statistics Trace Log: 2022-05-10 22:40:04

Thanks for any insights.

------------------------------
John Haltigan
------------------------------

Thanks, Curtis, for these additional recommendations.

I had previously adjusted the "Disable Controlled Access" (it's set to deactivated)

and do not run third-party antivirus on my machine so that is not an issue. Nonetheless, I have added exclusions to Win Defender as:

Finally I did try the suggested approach above:



Nonetheless, on my last test open of data editor, tracer still yields:



------------------------------
John Haltigan
------------------------------

Original Message:
Sent: Tue May 17, 2022 09:30 PM
From: Curtis Browning
Subject: Unable to create folder at startup

Hi John,

Yes, I do think this problem could be related to the slow startup times. The very first time a user runs Statistics on a new machine, the program attempts to setup a virtual environment for extensions, R, Python, and other items that need to be modifiable by the end user. This involves copying many megabytes of files. If it is failing to complete the copy because the ...\AppData\Roaming folder cannot be written to, then each time you start Statistics it will be trying (and apparently in your case failing) to setup the virtual environment.

Thanks for trying the "Change the Attribute of the Folder" approach. Can you try one more test with that please:

attrib -r +s "C:\Users\J.D. Haltigan\AppData\Roaming"

Did you also try the "Change Permissions of the Drive" and "Disable Controlled Access", and "Disable your Third Party Anti-Virus" approaches from the article above? Trying each one at a time can help us to isolate the cause of the problem.

Regards,
Curtis

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Tue May 17, 2022 05:10 PM
From: John Haltigan
Subject: Unable to create folder at startup

Thanks, Curtis.

Yes, I have tried this approach to no avail. See screenshot.

I am wondering: do you think that this issue (not being able to write to that folder at present) is creating the startup delay when opening SPSS?



------------------------------
John Haltigan

Original Message:
Sent: Tue May 17, 2022 08:52 AM
From: Curtis Browning
Subject: Unable to create folder at startup

Hi John,

Please check out this article and let me know if the solutions within do not work for you. It sounds like the same issue, but the proof's in the pudding, as they say...
https://appuals.com/how-to-fix-folder-keeps-reverting-to-read-only-on-windows-10/

Best,
Curtis

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Mon May 16, 2022 06:04 PM
From: John Haltigan
Subject: Unable to create folder at startup

Hi Curtis:

Thanks for your response. Unfortunately this article does not provide help as I already have ownership of the folder. The issue is that I can not change or 'untick' the file attributes of the folder from 'read only.' Nothing I have tried appears to work, as it always reverts back to read-only. FWIW, currently on Win 10 version 21H2 OS Build 19044.1706.




------------------------------
John Haltigan

Original Message:
Sent: Mon May 16, 2022 08:52 AM
From: Curtis Browning
Subject: Unable to create folder at startup

Hi John,

The following article from Microsoft attempts to address a folder ownership issue in the .../AppData/Roaming folder. Can you try the steps there and let us know if that fixes the problem?

https://answers.microsoft.com/en-us/windows/forum/all/cannot-create-directory-cusersmeappdata/c2f4be5e-483d-4e18-a80d-c491468edaa7

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Thu May 12, 2022 05:16 PM
From: John Haltigan
Subject: Unable to create folder at startup

Hello:

I have been encountering some delays in startup time from cold launch to empty data editor running on a Win10 machine. With the help of a colleague using a tracer, I have found this issue which I can not seem to correct on my system. I am wondering if anyone else has experienced this issue and how they have been able to successfully change the read-only attributes to the local folder SPSS wants to use to create the Python39 directory. I have tried several options unsuccessfully, but this seems to be the most plausible reason for the lag in startup time.

CrashReportMgr mIsDoDetect=true
Running Client Before
Launching splash screen
Virtual R has been created
Cannot create directory: C:\Users\MYUSERNAME\AppData\Roaming\IBM\SPSS Statistics\28\Python39
The extensions will not be installed
Virtual Python create successfully
Application: Stats On-Prem UI Client
Running Client
Starting thread
Sending Segment Data

Statistics Trace Log: 2022-05-10 22:40:04

Thanks for any insights.

------------------------------
John Haltigan
------------------------------

Hi John, this is indeed a strange one. I have a few more things for you to try, after which if your userprofile directory is still read-only, the next step will be to setup a conference call where we can work directly with you to understand the problem.

1. First thing to try: We will confirm that "C:\Users\J.D. Haltigan\AppData\Roaming" is indeed your userprofile directory. Please open a command prompt, enter the following, and report back what you see:

echo %userprofile%

Your userprofile directory is supposed to be read-write, else many software packages will not be able to function properly.

2. Please check for the flawed Windows update mentioned here: https://superuser.com/questions/1525919/why-are-folders-in-userprofile-all-read-only.

3. Check to see if you are using Mandatory Windows Profiles as described here: http://woshub.com/mandatory-user-profiles-windows-10/. If the descriptions there are too complex, don't worry - we can work with you on a conference call if necessary. This document from Microsoft also describes MUPs: https://docs.microsoft.com/en-us/windows/client-management/mandatory-user-profile.



------------------------------
Curtis Browning
SPSS Statistics Architect
------------------------------

Original Message:
Sent: Tue May 17, 2022 11:37 PM
From: John Haltigan
Subject: Unable to create folder at startup

Thanks, Curtis, for these additional recommendations.

I had previously adjusted the "Disable Controlled Access" (it's set to deactivated)

and do not run third-party antivirus on my machine so that is not an issue. Nonetheless, I have added exclusions to Win Defender as:

Finally I did try the suggested approach above:



Nonetheless, on my last test open of data editor, tracer still yields:



------------------------------
John Haltigan

Original Message:
Sent: Tue May 17, 2022 09:30 PM
From: Curtis Browning
Subject: Unable to create folder at startup

Hi John,

Yes, I do think this problem could be related to the slow startup times. The very first time a user runs Statistics on a new machine, the program attempts to setup a virtual environment for extensions, R, Python, and other items that need to be modifiable by the end user. This involves copying many megabytes of files. If it is failing to complete the copy because the ...\AppData\Roaming folder cannot be written to, then each time you start Statistics it will be trying (and apparently in your case failing) to setup the virtual environment.

Thanks for trying the "Change the Attribute of the Folder" approach. Can you try one more test with that please:

attrib -r +s "C:\Users\J.D. Haltigan\AppData\Roaming"

Did you also try the "Change Permissions of the Drive" and "Disable Controlled Access", and "Disable your Third Party Anti-Virus" approaches from the article above? Trying each one at a time can help us to isolate the cause of the problem.

Regards,
Curtis

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Tue May 17, 2022 05:10 PM
From: John Haltigan
Subject: Unable to create folder at startup

Thanks, Curtis.

Yes, I have tried this approach to no avail. See screenshot.

I am wondering: do you think that this issue (not being able to write to that folder at present) is creating the startup delay when opening SPSS?



------------------------------
John Haltigan

Original Message:
Sent: Tue May 17, 2022 08:52 AM
From: Curtis Browning
Subject: Unable to create folder at startup

Hi John,

Please check out this article and let me know if the solutions within do not work for you. It sounds like the same issue, but the proof's in the pudding, as they say...
https://appuals.com/how-to-fix-folder-keeps-reverting-to-read-only-on-windows-10/

Best,
Curtis

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Mon May 16, 2022 06:04 PM
From: John Haltigan
Subject: Unable to create folder at startup

Hi Curtis:

Thanks for your response. Unfortunately this article does not provide help as I already have ownership of the folder. The issue is that I can not change or 'untick' the file attributes of the folder from 'read only.' Nothing I have tried appears to work, as it always reverts back to read-only. FWIW, currently on Win 10 version 21H2 OS Build 19044.1706.




------------------------------
John Haltigan

Original Message:
Sent: Mon May 16, 2022 08:52 AM
From: Curtis Browning
Subject: Unable to create folder at startup

Hi John,

The following article from Microsoft attempts to address a folder ownership issue in the .../AppData/Roaming folder. Can you try the steps there and let us know if that fixes the problem?

https://answers.microsoft.com/en-us/windows/forum/all/cannot-create-directory-cusersmeappdata/c2f4be5e-483d-4e18-a80d-c491468edaa7

------------------------------
Curtis Browning
SPSS Statistics Architect

Original Message:
Sent: Thu May 12, 2022 05:16 PM
From: John Haltigan
Subject: Unable to create folder at startup

Hello:

I have been encountering some delays in startup time from cold launch to empty data editor running on a Win10 machine. With the help of a colleague using a tracer, I have found this issue which I can not seem to correct on my system. I am wondering if anyone else has experienced this issue and how they have been able to successfully change the read-only attributes to the local folder SPSS wants to use to create the Python39 directory. I have tried several options unsuccessfully, but this seems to be the most plausible reason for the lag in startup time.

CrashReportMgr mIsDoDetect=true
Running Client Before
Launching splash screen
Virtual R has been created
Cannot create directory: C:\Users\MYUSERNAME\AppData\Roaming\IBM\SPSS Statistics\28\Python39
The extensions will not be installed
Virtual Python create successfully
Application: Stats On-Prem UI Client
Running Client
Starting thread
Sending Segment Data

Statistics Trace Log: 2022-05-10 22:40:04

Thanks for any insights.

------------------------------
John Haltigan
------------------------------