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SPSS 27 don't load even after reinstallation

  • 1.  SPSS 27 don't load even after reinstallation

    Posted Wed June 16, 2021 07:02 PM
    I installed SPSS, activated it and it worked fine. When I restarted computer then after some time I turned it off and started again. I tried to run SPSS and got normal SPSS rectangular loading screen but anyway the program didn't start. I killed process using Task Manager and ran SPSS again but all I received was a centered circle with sigma as a sign of buffering (no normal screen). I uninstalled SPSS, ran CCleaner and installed again. Still get the same. What may cause this problem?

    ------------------------------
    Konrad Gałuszko
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  • 2.  RE: SPSS 27 don't load even after reinstallation

    Posted Wed June 16, 2021 07:45 PM
    Good afternoon

    This could be for some reasons, i?m thinking,

    1. your installer is bad, try with another installer.... some files are
    being installed with errors. And try this same installer on other
    computer, better if is the same operatove system.
    2. Could be you need some spss 27 updates, but, this is a very wierd error.
    3. What abut your operatove system?.... is windows, if is it, what kind
    of it?.... be sure you are installing the correct kind of installer on
    the right operative system.

    For now, that is all that i think.

    I hope it helps you





    --
    Franz Herrera Chavarr?a Business Intelligence Consultores Soporte tel:
    22715655 Cel: 62147777

    --
    Este correo electr?nico ha sido comprobado en busca de virus por AVG.
    http://www.avg.com




  • 3.  RE: SPSS 27 don't load even after reinstallation

    Posted Wed June 16, 2021 09:56 PM
    it might be that a firewall is blocking the license check.  You might try using Arjn as Administrator.

    If that doesn't work, open a Command (DOS) window.  Do CD to your Statistics installation directory and then run
    .\stats
    You might see an error message in that window that might be helpful.
    --





  • 4.  RE: SPSS 27 don't load even after reinstallation

    Posted Thu June 17, 2021 04:23 AM
    @Franz Herrera
    1. This is an official installer which I used to install SPSS on other devices.
    2. I don't have any problems with Internet connection.
    3. ​I use Win10 ver. 1909 64-bit (please also check a screenshot below). Windows Update displays a message that technical support is no longer offered for this version. Can it be a source of problem?

    @Jon Peck
    1. I turned off a firewall - nothing. What is 'Arjn Administrator'?
    2. I ran this command and got this:


    ------------------------------
    Konrad Gałuszko
    ------------------------------



  • 5.  RE: SPSS 27 don't load even after reinstallation

    Posted Thu June 17, 2021 08:57 AM
    I don't think this has anything to do with being on an older version of Windows 10.

    The traceback is certainly showing why the launch fails, but I have no idea why that is happening.  I have seen launch errors sometimes in the past, but I haven't ever seen this one before.  

    --





  • 6.  RE: SPSS 27 don't load even after reinstallation

    Posted Thu June 17, 2021 08:58 AM
    Konrad;

    I will forward that graphic on to some developers and see if those messages are meaningful to them.

    The only other thing I could think to try is to delete some registry entries, but let's get to that later if need be.

    ------------------------------
    Rick Marcantonio
    Quality Assurance
    IBM
    ------------------------------



  • 7.  RE: SPSS 27 don't load even after reinstallation

    Posted Thu June 17, 2021 11:50 AM
    Hello.

    And what about the antivirus?.... Sometimes the AV blockes some programs.

    Blessings




    --
    Franz Herrera Chavarr?a Business Intelligence Consultores Soporte tel:
    22715655 Cel: 62147777

    --
    Este correo electr?nico ha sido comprobado en busca de virus por AVG.
    http://www.avg.com




  • 8.  RE: SPSS 27 don't load even after reinstallation

    Posted Thu June 17, 2021 09:19 AM
    Konrad;

    Sorry about all the trouble. We are wondering if you could please uninstall (AGAIN, I know....), and reinstall into a non-default directory, something like C:\SPSS27? Then, in a DOS window go to that directory, issue the command stats.com, and capture the screen again if need to be so we can again see if there is any more feedback?

    Thanks.

    ------------------------------
    Rick Marcantonio
    Quality Assurance
    IBM
    ------------------------------



  • 9.  RE: SPSS 27 don't load even after reinstallation

    Posted Fri June 18, 2021 03:26 AM
    @Rick Marcantonio
    I did this. Results are interesting.

    After restart finishing installation I activated SPSS and ran stats.com. SPSS​ successfully started. However when I tried to launch it again (stats.com, .\stats, simple double click) I didn't get anything. No launch, no answer from cmd.exe.

    ------------------------------
    Konrad Gałuszko
    ------------------------------



  • 10.  RE: SPSS 27 don't load even after reinstallation

    Posted Fri June 18, 2021 08:43 AM

    OK. At a DOS prompt, type "regedit". If it asks you permission to make changes, say "Yes".
    What I have highlighted below are on my Windows machine. You may have less or more; however many v27 there are, please right-click on each and delete them.


    Then, re-start the program and let's see what happens.

    ------------------------------
    Rick Marcantonio
    Quality Assurance
    IBM
    ------------------------------



  • 11.  RE: SPSS 27 don't load even after reinstallation

    Posted Fri June 18, 2021 12:49 PM
    @Rick Marcantonio
    By accident I deleted all keys in /Statistics. Nevertheless SPSS don't launch.​

    ------------------------------
    Konrad Gałuszko
    ------------------------------



  • 12.  RE: SPSS 27 don't load even after reinstallation

    Posted Fri June 18, 2021 02:08 PM
    Edited by Rick Marcantonio Fri June 18, 2021 02:09 PM
      |   view attached
    OK. Let's try this. UnZIP this attachment and:

    1. Copy jcrun.bat file into install directory.
    2. From a DOS window, run stats by running jcrun.bat. For example:   C:\SPSS27> jcrun.bat
    3. log4j will output debug information to the terminal window.

    Please let me know what the screen says. We might be able to diagnose the issue(s) with that debug information. Thanks for your patience.

    ------------------------------
    Rick Marcantonio
    Quality Assurance
    IBM
    ------------------------------

    Attachment(s)

    zip
    jcrun.zip   871 B 1 version


  • 13.  RE: SPSS 27 don't load even after reinstallation

    Posted Fri June 18, 2021 03:20 PM
    Edited by Konrad Gałuszko Fri June 18, 2021 03:26 PM
      |   view attached
    @Rick Marcantonio
    Very interesting... First of all the output after jcrun.bat was very long so I attached it in a .txt. Second, SPSS launched! 

    EDIT: it even runs each time I launch jcrun.bat.
    ------------------------------
    Konrad Gałuszko
    ------------------------------

    Attachment(s)

    txt
    jcrun.txt   24 KB 1 version


  • 14.  RE: SPSS 27 don't load even after reinstallation

    Posted Fri June 18, 2021 06:01 PM
    We will look into this and see if we can figure out what's up. Thanks for sending that output. Have a good weekend.

    ------------------------------
    Rick Marcantonio
    Quality Assurance
    IBM
    ------------------------------



  • 15.  RE: SPSS 27 don't load even after reinstallation

    Posted Mon June 21, 2021 12:29 PM
    Dear Konrad;

    When you install, do you use a license key or do you activate by using an IBMID? We are wondering if there is some issue in the license check but need to know which you use. Thanks.


    ------------------------------
    Rick Marcantonio
    Quality Assurance
    IBM
    ------------------------------



  • 16.  RE: SPSS 27 don't load even after reinstallation

    Posted Thu June 24, 2021 09:45 AM
    @Rick Marcantonio
    I used a license key.​

    ------------------------------
    Konrad Gałuszko
    ------------------------------



  • 17.  RE: SPSS 27 don't load even after reinstallation

    Posted Fri July 23, 2021 01:04 PM
    @Rick Marcantonio
    Do you have any update?​ Thank you for all your help anyway!

    ------------------------------
    Konrad Gałuszko
    ------------------------------



  • 18.  RE: SPSS 27 don't load even after reinstallation

    Posted Mon July 26, 2021 01:25 PM
    From one of our developers:

    I suspect that maybe the path has some conflicting jar files.
    What version of windows is customer on? What is PATH set to? Try: systeminfoset PATH
    Remove any non-windows-paths from PATH.  Changing PATH to something like: set path=C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\
    Then try to start stats with either stats.comor jcrun.bat

    ------------------------------
    Rick Marcantonio
    Quality Assurance
    IBM
    ------------------------------