Global Data Science Forum

Achieving Call Center resiliency through Modernization: DSE Presents Chat with the Lab

  • 1.  Achieving Call Center resiliency through Modernization: DSE Presents Chat with the Lab

    Posted 11 days ago
    Delivering value-driven experiences for customers and agents and optimizing the Call Center operations has been a priority for Financial sector clients.
    The benefits of a Call Center powered by Data, AI and hybrid multi-cloud technologies is compelling. The Customer requests to the Agents are reduced by 40–70% and lowers the costs by 30–60%. Similarly, the Agents drastically improve the call resolution times as well by accessing the information at their fingertips.
    This session focuses on 3 aspects of the Call Center:
    • Improving the Customer Self Service experiences 
    • Empowering the Agents to handle the 'Issue Resolution' calls with quality, consistency and efficiency 
    • Understanding the Call Center metrics through AI Powered Information Mining & Analysis
    Please join us in us the conversation and explore the Watson powered approaches to dynamically transform the Customer and Call Center Agent experiences and derive multi-faceted analysis and insights using AI from the Call Center calls, emails, and chats.

    Tune in on Thursday, March 18th at 1 PM ET for Achieving Call Center resiliency through Modernization: DSE Presents Chat with the Lab webinar. 

    Share any of your questions below and register to join here. 




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    JORGE CASTANON
    Chat with labs webinar series: https://ibm.co/Chat-With-The-Lab-Webinar
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