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SPSS 26 iMac Pro Catalina - 'processor unavailable'

  • 1.  SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Wed January 06, 2021 09:20 AM
    How do I fix this problem SPSS stops during analysis with 'processor unavailable' message. High spec iMac Pro running Catalina

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    Nick Wilson
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  • 2.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Thu January 07, 2021 09:01 AM
    Edited by LOUIS Kittock Thu January 07, 2021 09:01 AM
    Hi Nick,

    It would be helpful if you would share some more information about this error.  Does it happen when you are running a specific procedure?

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    Louis Kittock
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  • 3.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Fri January 08, 2021 07:56 AM
    yes when running a big job that takes a bit of time e.g. logistic regression

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    Nick Wilson
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  • 4.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Fri January 08, 2021 09:20 AM
    Edited by Rick Marcantonio Fri January 08, 2021 09:20 AM
    1. Start the program.
    2. File  > New > Syntax.
    3. Type in SHOW VERSION.
    4. Run that.
    5. Copy the table that SPSS produces from that syntax and paste it into a reply to this note, please.

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    Rick Marcantonio
    Quality Assurance
    IBM
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  • 5.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Fri January 08, 2021 01:14 PM
    Version
    Component Version Date
    statisticsd 26.00.00.01 .
    libspsswctl.dylib 26.00.00.01 29-OCT-2019
    libspsswlib.dylib 26.00.00.01 22-JAN-2020
    libspsswdst.dylib 26.00.00.01 29-OCT-2019


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    Nick Wilson
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  • 6.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Fri January 08, 2021 04:36 PM
    Hi, Nick;

    I've spent considerable time checking around but have come up empty. We are not aware of any particular issue that could be causing this in v26 with fixpack 1 installed.

    Version 27, now on 27.0.1, does include fixes for known processor terminations in v27 but this is a different issue most likely, since those problems were due to changes in the compiler(s).

    Still, we would like to narrow down and pinpoint the cause of this if we possibly can. Is there a specific syntax that reliably shows the problem, and if so, could you please share it?

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    Rick Marcantonio
    Quality Assurance
    IBM
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  • 7.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Sat January 09, 2021 04:14 AM

    I watched it running on activity monitor to the point at which it crashed and spssengine disappeared - a crash report was generated below:


    ** Crash Report **

    cwd

    /

    txt

    /System/Library/CoreServices/ReportCrash

    txt

    /Library/Preferences/Logging/.plist-cache.lZzh6GXo

    txt

    /private/var/db/timezone/tz/2020d.1.0/icutz/icutz44l.dat

    txt

    /private/var/db/analyticsd/events.whitelist

    txt

    /usr/share/icu/icudt64l.dat

    txt

    /Library/Application Support/CrashReporter/SubmitDiagInfo.domains

    txt

    /usr/lib/swift/libswiftDemangle.dylib

    txt

    /usr/lib/dyld

    0

    /dev/null

    1

    /dev/null

    2

    /dev/null

    3

    /Library/Application Support/CrashReporter/SubmitDiagInfo.domains

     



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    Nick Wilson
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  • 8.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Mon January 11, 2021 09:01 AM
    Hi again Nick,
    If spssengine crashed, likely there is a crash log in ~/Library/Logs/DiagnosticReports/.  It would have a name something like spssengine_date_yourname.crash.  If you see one or more of those, upload the latest one and I can take a look and see if I can figure out what is causing the crash.

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    LOUIS Kittock
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  • 9.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Mon January 11, 2021 10:36 AM
    Hi Thanks for looking into this - unfortunately I can't see a crash report for SPSS engine.
    I wonder if I could check with you exactly which patches I need for SPSS 26 and Catalina (10.15.7) and in which order.

    Many thanks

    Nick

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    Nick Wilson
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  • 10.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Mon January 11, 2021 10:33 PM
    Hi Nick,

    I reviewed the interim fixes and there are none remotely related to this issue, so it looks like you have found a new issue.  If you can give us the syntax you use and some data that replicates the problem, we can look into it.

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    LOUIS Kittock
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  • 11.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Tue January 12, 2021 03:39 AM
    Hi Louis

    The job is a big one, logistic regression with c9m observations - but it runs perfectly well on my old iMac (Sierra) and SPSS 25 - so there must be an issue with SPSS 26 and Catalina ? My machine is iMac Pro 3.2 8-core 128GB Memory

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    Nick Wilson
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  • 12.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Tue January 12, 2021 05:04 AM
    @Nick Wilson
    Hi Nick, if you have installed SPSS 26 Fixpack 1 you may also try it out to install interim fix 26.0-IM-S26STATC-MAC-FP001-IF003 from IBM Fixcentral.
    You will find the direct link to the IF on below article on section  UPDATE 11/13/2020: 
    "After you install IBM SPSS Statistics 26 Fix Pack 1 on macOS, it is recommended that you apply interim fix 26.0-IM-S26STATC-MAC-FP001-IF003. This interim fix improves application stability issues reported on macOS. Download it here."
    It is at least worth a try when you cannot provide replication data, thanks

    Please see below article:

    SPSS Statistics 26 Fixpack 1


    https://community.ibm.com/community/user/datascience/blogs/christina-howell/2020/05/27/spss-statistics-26-fixpack-1​

    regards, Bettina
    IBM SPSS Technical Support

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    Bettina Weber
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  • 13.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Tue January 12, 2021 06:16 AM
    I'll try your suggestion but I think I have these patches - I'm thinking of upgrading to Big Sur - are there issues running SPSS 26 on this platform ?

    thanks
    Nick

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    Nick Wilson
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  • 14.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Tue January 12, 2021 06:18 AM
    Edited by Nick Wilson Wed January 13, 2021 05:51 AM

    Hi Nick, if you have installed SPSS 26 Fixpack 1 you may also try it out to install interim fix 26.0-IM-S26STATC-MAC-FP001-IF003 from IBM Fixcentral.
    You will find the direct link to the IF on below article on section  UPDATE 11/13/2020: 
    "After you install IBM SPSS Statistics 26 Fix Pack 1 on macOS, it is recommended that you apply interim fix 26.0-IM-S26STATC-MAC-FP001-IF003. This interim fix improves application stability issues reported on macOS. Download it here."
    It is at least worth a try when you cannot provide replication data, thanks

    Please see below article:

    SPSS Statistics 26 Fixpack 1


    https://community.ibm.com/community/user/datascience/blogs/christina-howell/2020/05/27/spss-statistics-26-fixpack-1​

    regards, Bettina
    IBM SPSS Technical Support

    ------------------------------
    Bettina Weber



  • 15.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Tue February 02, 2021 02:57 PM

    Thank you for this. I've had this problem for some time and was unable to find an answer for it. The problem was highly intermittent so won't know for awhile (probably) if it works for me but I'm hopeful!

    Scott



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    Scott Stanley
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  • 16.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Tue January 12, 2021 06:41 AM
    @Nick Wilson

    I would first try the interim Fix 003 before you uninstall SPSS 26 on Catalina. If you upgrade to Big Sur you can use SPSS 26 but should install 26 FP2. In general, it is recommended to upgrade to SPSS version 27.01 release when you upgrade to BigSur. " Anyone looking to upgrade their macOS to Big Sur is highly encouraged to upgrade to the latest version of SPSS Statistics also", which is 27.0.1 release

    Please see below article:
    https://community.ibm.com/community/user/datascience/blogs/todd-peterson1/2020/11/20/spss-statistics-on-macos-big-sur-110​

    For clean un-installation of SPSS Statistics on Mac with more than just trash see below article:
    Script to completely remove (uninstall) SPSS Statistics (macOS)
    https://www.ibm.com/support/pages/script-completely-remove-uninstall-spss-statistics-macos

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    Bettina Weber
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  • 17.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Tue January 12, 2021 01:52 PM
    Thanks I completely uninstalled and then reinstalled with patches as suggested but still get the same problem - Most routines run OK with the big data file so the issue might be narrowed down to the logistic regression routine ?

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    Nick Wilson
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  • 18.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Tue January 12, 2021 02:11 PM
    If you can share the syntax you used, that would be very helpful.

    If the data are shareable, they are also greatly appreciated. If they aren't, can you give us an idea of their structure: # cases, # variables, mixture of strings and numerics, etc. Then I can create a dataset and try it.

    Thanks.
    ​​

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    Rick Marcantonio
    Quality Assurance
    IBM
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  • 19.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Wed January 13, 2021 03:43 AM
    Thanks for you help - I'm going to investigate a bit more and hope to get back to you later today

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    Nick Wilson
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  • 20.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Wed January 13, 2021 01:00 PM
    Hi - I switched to SPSS 27 and everything appears to work fine - so my problem seems to be solved 

    many thanks

    Nick

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    Nick Wilson
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  • 21.  RE: SPSS 26 iMac Pro Catalina - 'processor unavailable'

    Posted Wed January 13, 2021 01:06 PM
    Great! :)

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    Rick Marcantonio
    Quality Assurance
    IBM
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