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Has anyone seen this message before. This feature use to work without issue.
It's going to be difficult to troubleshoot without screenshots and/or logs. Since you posted this question in a public forum, I caution you sharing that type of information.
If you open a case, someone on my team can assist you further with the troubleshooting.
Thanks, We opened a ticket already, Was just curious if it was maybe an enable setting somewhere that I didnt see.