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Db2-on-cloud post migration problem with open-console

  • 1.  Db2-on-cloud post migration problem with open-console

    Posted Mon October 11, 2021 08:37 AM

    My "Db2-on-cloud" lite account got migrated recently by IBM, and after the migration I can

    successfully connect to the database from my local pc with CLI/ODBC/jdbc, using the new hostname and port and security=SSL on the connection string.

    However, if I login to cloud.ibm.com, click my service in "Resource List" under 'cloud foundry services' for my Db2 service, it opens the page with "Open Console" button on it which still references the old hostname ( dashdb-txn-sbox-yp-lon02-02.services.eu-gb.bluemix.net. ) and so it just returns "unable to connect" - presumably because that hostname is incorrect. This is not something that I can configure. Lite-accounts cannot open support tickets.

    The lite account was created in july 2019 so did not have IAM enabled and was not part of any resource-group.

    What might be the problem?





    #Db2
    #Db2forLUW
    #Support
    #SupportMigration


  • 2.  RE: Db2-on-cloud post migration problem with open-console

    Posted Thu October 14, 2021 10:11 AM

    Caused apparently because the 'Cloud foundry services' resource had been migrated, but the 'Software and service' resource of the same name had NOT been migrated because it had become inactive despite my determined efforts to renew/extend periodically.

    Resolved by deleting both of the resource entries. Recreated a new resource, new credentials etc. Problem circumvented.





    #Db2
    #Db2forLUW
    #Support
    #SupportMigration