Why are your customers leaving? Use the Customer Attrition Prediction accelerator to jump-start your analysis. The predictive model analyses financial factors involved to predict the probability of customer attrition.
What's included?
- A structured business glossary of more than 100 business terms.
- Sample data science assets
How does it work?
The glossary provides the information architecture that you need to understand why customers leave. And your data scientists can use the sample notebooks, predictive models, and dashboards to accelerate data preparation, machine learning modeling, and data reporting.
Quickly identify customers who are likely to leave so that you can get to the root of the problem.
When you import the accelerator:
- The data science assets are added to a new analytics project along with the business glossary categories and terms files.
Data from the model displayed in the sample R Shiny dashboard app.
Prerequisites
Required services: To use the industry accelerators, you must install one or more of the following services on IBM Cloud Pak for Data
Importing the accelerator
To use this accelerator on Cloud Pak for Data v4.7.0.0, complete the following steps:
- Download the customer-attrition-prediction-industry-accelerator.zip file, which is available on the https://github.com/IBM/Industry-Accelerators repository.
- Determine how you want to import the accelerator:
- All components can be installed by following these steps:
- Download the Industry Accelerators import script to the same path as the accelerator zip file downloaded above : import-accelerator-script download link
Note : Ensure that the downloaded zip file and script are in the same path or the import will fail.
- Run one of the following commands to import the accelerator content into Cloud Pak for Data.
Example 1: Run the import in interactive mode. When prompted, enter the required information.
./import-accelerator-script.sh
Example 2: For a list of all available options, including how to pass arguments to the import script, enter the command:
./import-accelerator-script.sh --help
Example 3: Run the import passing arguments. The following command will import the accelerator into a project named "customer-offer-affinity-industry-accelerator" on Cloud Pak for Data.
./import-accelerator-script.sh --hostname https://hostname:port --username username --password password --name "customer-attrition-prediction-industry-accelerator"
- To import the governance artifacts into Watson Knowledge Catalog, go into the project and run the
import-wkc-notebook-job. Refer the Readme section for detailed instructions.
- If you would like to import via UI, follow these steps:
- Import the ZIP file that defines the analytics project to Cloud Pak for Data. The file name should have the following format: accelerator-name-industry-accelerator.zip.
See Importing a project.
- For next steps refer to the Readme document after the importing the ZIP file.
Other Industry Accelerators you may be interested in
Release Notes
This accelerator has been verified on:
- Cloud Pak for Data v4.7.0.0
About the developer:
IBM
Terms and Conditions
The terms under which you are licensing IBM Cloud Pak for Data also apply to your use of the Industry Accelerators.
Before you use the Industry Accelerators, you must agree on these additional terms and conditions that are set forth here.
This information contains sample modules, exercises, and code samples (the code may be provided in source code form ("Source Code")) (collectively "Sample Materials").
License:
Subject to the terms herein, you may copy, modify, and distribute these Sample Materials within your enterprise only, for your internal use only; provided such use is within the limits of the license rights of the IBM agreement under which you are licensing IBM Cloud Pak for Data.
The Industry Accelerators might include applicable third-party licenses. Review the third-party licenses before you use any of the Industry Accelerators. You can find the third-party licenses that apply to each Sample Material in the notices.txt file that is included with each Sample Material.
Code Security:
Source Code may not be disclosed to any third parties for any reason without IBM's prior written consent, and access must be limited to your employees who have a need to know.
You have implemented and will maintain the technical and personnel focused security policies, procedures, and controls that are necessary to protect the Source Code against loss, alteration, unlawful forms of processing, unauthorized disclosure, and unauthorized access.
You will promptly (and in no event any later than 48 hours) notify IBM after becoming aware of any breach or other security incident that you know, or should reasonably suspect, affects or will affect the Source Code or IBM, and will provide IBM with reasonably requested information about such security incident and the status of any remediation and restoration activities.
You will not permit any Source Code to reside on servers located in the Russian Federation, the People's Republic of China, or any territories worldwide in which the Russian Federation or People's Republic of China claim sovereignty (collectively, "China or Russia"). Company shall not permit anyone to access or use any such Source Code from or within China or Russia, and Company will not permit any development, testing, or other work to occur in China or Russia that would require such access or use. Upon reasonable written notice, IBM may extend these restrictions to other countries that the United States government identifies as potential cyber security concerns.
IBM may request that you verify compliance with these Code Security obligations, and you agree to cooperate with IBM in that regard.
General:
Notwithstanding anything to the contrary, IBM PROVIDES THE SAMPLE MATERIALS ON AN "AS IS" BASIS AND IBM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND ANY WARRANTY OR CONDITION OF NON-INFRINGEMENT. IBM SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR ECONOMIC CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR OPERATION OF THE SAMPLE MATERIALS. IBM SHALL NOT BE LIABLE FOR LOSS OF, OR DAMAGE TO, DATA, OR FOR LOST PROFITS, BUSINESS REVENUE, GOODWILL, OR ANTICIPATED SAVINGS. IBM HAS NO OBLIGATION TO PROVIDE MAINTENANCE, SUPPORT, UPDATES, ENHANCEMENTS OR MODIFICATIONS TO THE SAMPLE MATERIALS.