Search

1 to 2 of 2
Sort by

Library Entry
Customer 360 Degree View

Need a complete picture of your customer base? The Customer 360 Degree View business glossary can jump-start your analysis. What's included? A structured business glossary of more than 110 business terms. How does it work? This glossary provides the information architecture that you need...


Library Entry
Contact Center Optimization

Need to improve the productivity of your customer contact center? The Contact Center Optimization accelerator can jump-start your analysis. What's included? A structured business glossary of more than 100 cross-industry business terms. How does it work? This glossary provides the...