Cloud Partner Accelerator

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Enghouse Interactive - Watson Studio /Data Science

  • 1.  Enghouse Interactive - Watson Studio /Data Science

    Posted Tue September 08, 2020 11:24 AM
    Unique Challenge‒
    Predict booking type from customer email‒Email messages can be short, without context and need a lot of cleaning up
    Use Case- Help Enghouse improve its new IBM Cloud based solution that they have begun marketing and selling by adding machine learning capabilities to different parts of the offering Expected
    Outcome    ⎻ Machine Learning models that will allow for automated email routing⎻Enghouse adopts DS to continue adding ML components to their solution
    Seismic  https://ibm.seismic.com/Link/Content/DC4NzLlOGXskK8NsYjLGoL4w
    Solution Components    ⎻ IBM Watson StudioClient Logo here(if approved)IBM and Enghouse partner to help enterprises transform their contact centers to modern experience centers that deliver insights and drive growth


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    MARY BENTLEY
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