Cloud Global

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

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long yap
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Same thing happens with me

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ABDULRAHMAN ALTAMIMI
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Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

Experiencing the same issue. IBM support has failed to give me an answer both on the phone and via email. Additionally, verify@us.ibm.com simply sent me a message stating "We have reviewed your account/transaction and will not be able to offer services. No further information will be disclosed regarding this matter.  Any card authorizations will reverse within 24-72 hours depending on the issuing bank."

This needs to be fixed as soon as possible, as multiple people are being flagged by the system.

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Leo
=========
IBM End User
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Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

Same thing here.

So weird? No reason what-so-ever

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HAYDEN MCDOUGALL
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Original Message:
Sent: Thu October 20, 2022 12:28 AM
From: LEO O
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

Experiencing the same issue. IBM support has failed to give me an answer both on the phone and via email. Additionally, verify@us.ibm.com simply sent me a message stating "We have reviewed your account/transaction and will not be able to offer services. No further information will be disclosed regarding this matter.  Any card authorizations will reverse within 24-72 hours depending on the issuing bank."

This needs to be fixed as soon as possible, as multiple people are being flagged by the system.

------------------------------
Leo
=========
IBM End User

Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------

Hi Long, 

Sorry to hear that you are having issues with your account. Unfortunately, I can't go into specifics here but if you would like to query the decision to deactivate your account, then please contact verify@us.ibm.com

Kind regards
James

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James Belton
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Original Message:
Sent: Tue August 02, 2022 05:29 AM
From: long yap
Subject: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

------------------------------
long yap
------------------------------