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  • 1.  Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

    Posted Tue August 02, 2022 10:06 AM
    After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
    i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
    Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

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    long yap
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  • 2.  RE: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

    Posted Fri August 12, 2022 09:30 AM
    Same thing happens with me

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    ABDULRAHMAN ALTAMIMI
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  • 3.  RE: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

    Posted Thu October 20, 2022 08:50 AM
    Experiencing the same issue. IBM support has failed to give me an answer both on the phone and via email. Additionally, verify@us.ibm.com simply sent me a message stating "We have reviewed your account/transaction and will not be able to offer services. No further information will be disclosed regarding this matter.  Any card authorizations will reverse within 24-72 hours depending on the issuing bank."

    This needs to be fixed as soon as possible, as multiple people are being flagged by the system.

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    Leo
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    IBM End User
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  • 4.  RE: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

    Posted 7 days ago

    Same thing here.

    So weird? No reason what-so-ever



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    HAYDEN MCDOUGALL
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  • 5.  RE: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

    Posted 4 days ago
    Hi Long, 

    Sorry to hear that you are having issues with your account. 
    Unfortunately, I can't go into specifics here but if you would like to query the decision to deactivate your account, then please contact

    Kind regards
    James

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    James Belton
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