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Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

  • 1.  Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

    Posted Tue August 02, 2022 10:06 AM
    After receiving error message of "Could not place order. Problem authorizing the credit card. We are unable to process your request: Transaction Rejected. Please contact Cloud Trust Enablement at verify@us.ibm.com."
    i follow the step and send an email them about this issues and after a few hours, it just sending that my account has been deactivated and i cant use the contact support or access the panel, so i decided to give a try on here.
    Beside that i found out that i am not the only one facing this issues and there's couple of them on the reddit and they decided to hop on another platform.

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    long yap
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  • 2.  RE: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

    Posted Fri August 12, 2022 09:30 AM
    Same thing happens with me

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    ABDULRAHMAN ALTAMIMI
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  • 3.  RE: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

    Posted Thu October 20, 2022 08:50 AM
    Experiencing the same issue. IBM support has failed to give me an answer both on the phone and via email. Additionally, verify@us.ibm.com simply sent me a message stating "We have reviewed your account/transaction and will not be able to offer services. No further information will be disclosed regarding this matter.  Any card authorizations will reverse within 24-72 hours depending on the issuing bank."

    This needs to be fixed as soon as possible, as multiple people are being flagged by the system.

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    Leo
    =========
    IBM End User
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  • 4.  RE: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

    Posted Mon November 21, 2022 01:28 PM

    Same thing here.

    So weird? No reason what-so-ever



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    HAYDEN MCDOUGALL
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  • 5.  RE: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

    Posted Thu November 24, 2022 03:27 AM
    Hi Long, 

    Sorry to hear that you are having issues with your account. 
    Unfortunately, I can't go into specifics here but if you would like to query the decision to deactivate your account, then please contact

    Kind regards
    James

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    James Belton
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  • 6.  RE: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

    Posted Tue December 13, 2022 07:48 AM
    i did and including international toll free number, got tired of it now, thanks any way

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    long yap
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  • 7.  RE: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

    Posted Wed December 14, 2022 09:04 AM
    James, you're not addressing the root cause. Multiple account holders are complaining about not able to process an order; they're not trying to deactivate their accounts. 

    If you're going to deactivate everyone who is reporting this problem, you're going to end up losing a lot of customer.

    Not sure what so hard about discussing the root cause and finding a solution; IBM was so much better 10-20 years ago.

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    Angel Bugarin
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  • 8.  RE: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

    Posted Wed December 14, 2022 09:04 AM
    The sale problem to me. 
    In the last email they said they couldn't do anything. Total disregard.

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    Denise Jeannie Marti
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  • 9.  RE: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

    Posted Wed December 14, 2022 09:04 AM

    This just happened to me too. I received an email with the content: "We have reviewed your account/transaction and will not be able to offer services. No further information will be disclosed regarding this matter.  Any card authorizations will reverse within 24-72 hours depending on the issuing bank."

    I am particularly troubled with the mysterious "No further information will be disclosed regarding this matter"  sentence.

    I can see two possibilities:
    1. They do not have time/motivation to deal with each personal account so instead of solving the problem, they copy/paste this mean email message and are done with you. They can't say openly that IBM doesn't have the resources, so they do not provide any information.

    2. Or, more worryingly, people are rejected because they cannot satisfy certain conditions. I am guessing the secrecy is due to the possibility of these conditions being interpreted as biases. Maybe it's a combination of a few things, where you live, what is the origin of your name etc.

    Anyway, the tone of the email that I received and the secrecy surrounding it have now set my own bias against IBM, so I'm not going to pursue this any further. I'm done.



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    Emir Gumrukcuoglu
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  • 10.  RE: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

    Posted Wed December 14, 2022 01:01 PM
    Edited by Myra Zeno Wed December 14, 2022 01:24 PM
    Hi all,

    Sorry to hear that you are having issues with your account. We acknowledge your issue.

    In order to gain more clarity on the issues of your account and/or appeal the decision made to close your account, you will have to
    reach back out to  Please include any relevant information regarding what the account is being used for, how our team would be able to contact you and when is the best time for contact. 


    Thanks

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    Myra Zeno, MS
    Offering Manager
    IBM Center for Cloud Training
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  • 11.  RE: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

    Posted Wed December 14, 2022 01:36 PM
    Edited by Emir Gumrukcuoglu Wed December 14, 2022 01:37 PM
    Hi, thank you for the post and suggestion.

    According to the other posts in this thread, it seems to me that everyone already tried reaching out to verify@us.ibm.com, as recommended by the initial transaction error.

    I personally did so (as I mentioned in my post) and the reply gave no justification, had an accusatory tone and sounded like the final decision: "We have reviewed your account/transaction and will not be able to offer services. No further information will be disclosed regarding this matter.  Any card authorizations will reverse within 24-72 hours depending on the issuing bank."

    It is not a good feeling to get such a message to be honest, and as they already made it pretty clear that no further information will be disclosed, I see little value in further reaching out to the Cloud Trust Enablement Team.

    But thanks anyway.

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    Emir Gumrukcuoglu
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  • 12.  RE: Account Deactivated after Sending an email to verify@us.ibm.com for upgrading account

    Posted Thu December 15, 2022 05:02 AM
    Hi Emir. 

    again, sorry to hear about your experience. 

    Having spoken to the Verify team, they do review decisions with customers, though they don't disclose the 'why' behind their decision, for security reasons as such information could help real fraudsters.

    They advise that you contact them again, via email, and give as much information as you can about your intended use of the account (e.g. commercial / education / personal use) and an idea of the services you are going to use and if possible, some telephone contact information so that they can reach out to you to discuss. 

    I hope this helps and note we are passing feedback of your experience to the Verify team. 

    Kind regards

    James

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    James Belton
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