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TDC Digital leverages IBM Cloud Bare Metal Servers for transparent billing and improved customer satisfaction

By Stephanie Wing posted Tue June 13, 2023 06:20 PM

  

TDC Digital leverages IBM Cloud Bare Metal Servers for transparent billing and improved customer satisfaction.

TDC Digital encountered difficulties in accurately forecasting their monthly bills due to hidden charges in the billing process. As a small- to medium-sized enterprise (SME), TDC Digital needed a transparent billing system to predict its expenses and price its services effectively.

Furthermore, TDC Digital had not used any cloud storage solution and experienced latency and downtime while hosting the application in its data center. These issues started impacting their customer experience and eventually led to customer retention challenges.

By deploying IBM Cloud Bare Metal Servers and IBM Cloud Object Storage, TDC Digital saved about 300 person-hours, reduced customer complaints by 31%, and achieved 99% uptime (compared to the previous uptime of 96.5%).

Read the full story to learn more.

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