I have worked on IBM equipment in IT Operations since starting on the 4381 running VM/VSE as a trainee Operator in 1987. I have worked for blue-chip companies in global data centres and have a varied 30+ years’ experience of IBM Power, IBM i, IBM AIX, VIOS, UNIX, Linux, Storage, and disaster recovery. I am currently a Support Team Lead for Fortra. My main role is to develop and get the very best out of EMEA Support Team, whilst working with customers and teams in Fortra to provide help with Sales, Support and Professional Services.
As a secondary duty, I am also the Halcyon Product Manager, steering the direction of our Halcyon Enterprise Monitoring platform in collaboration with our customers, support team and developers.