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I am trying to install in-place Cognos 11.1.7. I have successfully installed in-place on our DEV server and our TEST server the same way. When I attempt to install in PROD, I am getting the error that says "The installation unable to continue. Please make sure all products are stopped......" Folders in use: \cognos\analytics\logs and cognos\analytics\webcontent.
I stopped Cognos. I set the service to Manual and then restarted the server to kill any processes. I still get this message. I am unable to continue.
Any ideas on how to kill any process that might be running in the background or how to spot the ones that are?
Thanks in advance
Hi Will,Have you stopped the IIS webserver services?Did you disconnect any Networkdrive mappings?
This happened to me often, and I used the approach you outline (set to manual, reboot) to get around it. It would have been the first thing I suggested to you!
it occurs to me that there are add-ins for Cognos that one installs in the same folder as Cognos (ex: that use the WLP system and other Cognos assets like the java runtime to execute). Any chance you've installed an add-in (like Motio or BSP) that is running and using that folder... and that process is set to start automatically on reboot and is therefore locking files?
------------------------------Richard ChesterPresident - Chester Business Analytics
You're organization doesn't happen to employ Dynatrace on the servers does it? One customer I support does and I have to stop the Dynatrace service to be able to install an upgrade. Otherwise I get the same message about files or folders in use.
Wanted to give an update. It was in fact IIS...@Thomas you were correct. I had stopped what I thought was IIS but it was not. I stopped IIS admin and not World Wide Web...
The install happened and the only thing that was an issue was that it would not start because there was already a service called IBM Cognos:7083. So after fooling around and figuring out how to DELETE the original service and then realizing that is OVERWROTE the web.config file in \BI (thankfully I backed it up) I finally got it working.
Thanks for the replies.
The in-place installation of Cognos 11.1.7 may fail due to compatibility issues with the existing IBM Cognos software on your system. To resolve this, you can try the following options: