Hi Will,
This happened to me often, and I used the approach you outline (set to manual, reboot) to get around it. It would have been the first thing I suggested to you!
it occurs to me that there are add-ins for Cognos that one installs in the same folder as Cognos (ex: that use the WLP system and other Cognos assets like the java runtime to execute). Any chance you've installed an add-in (like Motio or BSP) that is running and using that folder... and that process is set to start automatically on reboot and is therefore locking files?
Good luck!
Rich
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Richard Chester
President - Chester Business Analytics
Original Message:
Sent: Wed September 06, 2023 05:14 AM
From: Will Phillips
Subject: Unable to install in-place Cognos 11.1.7
I am trying to install in-place Cognos 11.1.7. I have successfully installed in-place on our DEV server and our TEST server the same way. When I attempt to install in PROD, I am getting the error that says "The installation unable to continue. Please make sure all products are stopped......" Folders in use: \cognos\analytics\logs and cognos\analytics\webcontent.
I stopped Cognos. I set the service to Manual and then restarted the server to kill any processes. I still get this message. I am unable to continue.
Any ideas on how to kill any process that might be running in the background or how to spot the ones that are?
Thanks in advance
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Will Phillips
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