Cognos Analytics

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  • 1.  The data file could not be loaded from Content Manager.

    Posted Fri November 03, 2023 05:39 PM

    Good day,

    I am unable to us upload or use uploaded content to create a dashboard.

    Error from CA below.

    The data file i5EDD3C48AEB84302B6A47EC658E820F8 could not be loaded from Content Manager.

    Error from Server log below.

    content-service    376    invalid token.

    content-service    376    Not return the server ID because not able to verify the trustToken

    Regards

    Kyle



    ------------------------------
    Kyle Darron Stevens
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  • 2.  RE: The data file could not be loaded from Content Manager.

    Posted Mon November 06, 2023 05:08 AM

    Hi Kyle,

    Did you try to upload a CSV file or another .XLSX file? Did you try with another user/another browser?

    Best regards,



    ------------------------------
    Patrick Neveu
    Collaboration Betters The World (CBTW)
    IBM Champion
    ------------------------------

    Original Message


  • 3.  RE: The data file could not be loaded from Content Manager.

    Posted Tue November 07, 2023 01:50 AM

    Good day Patrick,

    Thank you for your response in this regard, however I have tried other file formats and other browser's.

    I used chrome and edge and still get the same errors.

    Regards

    Kyle



    ------------------------------
    Kyle Darron Stevens
    ------------------------------

    Original Message


  • 4.  RE: The data file could not be loaded from Content Manager.

    Posted Tue November 07, 2023 03:54 AM

    Hi Kyle,

    What is your security namespace within Cognos? (LDAP or something else)

    What is your Cognos Analytics version?

    Best regards,



    ------------------------------
    Patrick Neveu
    Collaboration Betters The World (CBTW)
    IBM Champion
    ------------------------------

    Original Message


  • 5.  RE: The data file could not be loaded from Content Manager.

    Posted 2 days ago

    Hi Kyle,

    Were you able to find the root cause for this issue? Although not for content-service, I do see the same log entry in my dataset-service.log file for query-service. If you did, can you please share what was causing this on your end?

    Thanks and Regards,

    Swetab



    ------------------------------
    Swetab Sharma
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    Original Message