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Just one icon missing after upgrade

  • 1.  Just one icon missing after upgrade

    Posted Mon June 26, 2023 11:13 AM

    The icon with the Cognos logo is missing on the front page after an upgrade form Cognos 11.1.7 to Cognos

    The logo on the home page is missing

    The filename is common-CA_Avatar_Colour_64.

    There are no other problems with images on this instance.


    Frans de Hek

  • 2.  RE: Just one icon missing after upgrade

    IBM Champion
    Posted Wed June 28, 2023 03:34 AM

    Hi Frans

    Be sure to empty the browser cache after upgrade. I´ve seen that a lot, after upgrading, and it needs to be the  entire cache not just for last 24 hours or so.

    If thats not working, make sure you also upgraded the IIS with the setup script.




    René Kent Nielsen
    Brand manager
    CogniTech A/S