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IBM Planning Analytics (Pafe) Tm1 - plugin for Excel for PAfE disappearing

  • 1.  IBM Planning Analytics (Pafe) Tm1 - plugin for Excel for PAfE disappearing

    Posted Tue June 06, 2023 04:32 AM
      |   view attached

    Hello, 

    once in a while people report their Excel Tm1 plugin TAB disappears. We attach it from our C: drives with the IBM_PAfE_x64_2.0.74.4.xll file. 

    I had this happen on my machine, but found nothing in my Windows event viewer. My Desktop admins say "it's not us". 

    How can I debug this?

    What should I look for?

    Are any setting stored in our Windows profiles that risk being cleared?

    Could be a VPN issue?

    Bare in mind, I do not have admin access to my machine, so cannot check much apart from the Event Viewer and a few basics. 

    Regards, 

    Richard



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    Richlion2
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  • 2.  RE: IBM Planning Analytics (Pafe) Tm1 - plugin for Excel for PAfE disappearing

    Posted Wed June 07, 2023 11:09 AM

    It's difficult to understand the screenshot as-posted, the left side looks like a 'working' ribbon outcome, and the right side is all-white.

    Does Excel indicate that the addin is disabled or failed to load, or is it completely unlisted from the Excel Addin screens?



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    Ted Phillips
    IBM
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  • 3.  RE: IBM Planning Analytics (Pafe) Tm1 - plugin for Excel for PAfE disappearing

    Posted Thu June 08, 2023 05:30 AM

    Hello, 

    thanks for responding. I just wanted to show which tab I was talking about. The issue is actually different, as the Developer tab was disabled for some reason, once I instructed the user how to re-enable it, the plugin could be attached again and the login details were still present. 

    Regards, 

    Richard



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    Richlion2
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