Hello,
thanks for responding. I just wanted to show which tab I was talking about. The issue is actually different, as the Developer tab was disabled for some reason, once I instructed the user how to re-enable it, the plugin could be attached again and the login details were still present.
Regards,
Richard
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Richlion2
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Original Message:
Sent: Wed June 07, 2023 11:09 AM
From: Ted Phillips
Subject: IBM Planning Analytics (Pafe) Tm1 - plugin for Excel for PAfE disappearing
It's difficult to understand the screenshot as-posted, the left side looks like a 'working' ribbon outcome, and the right side is all-white.
Does Excel indicate that the addin is disabled or failed to load, or is it completely unlisted from the Excel Addin screens?
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Ted Phillips
IBM
Original Message:
Sent: Tue June 06, 2023 04:32 AM
From: Richlion2
Subject: IBM Planning Analytics (Pafe) Tm1 - plugin for Excel for PAfE disappearing
Hello,
once in a while people report their Excel Tm1 plugin TAB disappears. We attach it from our C: drives with the IBM_PAfE_x64_2.0.74.4.xll file.
I had this happen on my machine, but found nothing in my Windows event viewer. My Desktop admins say "it's not us".
How can I debug this?
What should I look for?
Are any setting stored in our Windows profiles that risk being cleared?
Could be a VPN issue?
Bare in mind, I do not have admin access to my machine, so cannot check much apart from the Event Viewer and a few basics.
Regards,
Richard
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Richlion2
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