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Event Studio - Email Message in HTML is disappearing

  • 1.  Event Studio - Email Message in HTML is disappearing

    Posted Tue September 20, 2022 08:33 PM
    Hi,
    I tried to write a notification in the event studio to generate an email when the report fails.  I created HTML email and placed the below message as in Fig.1.  Then I saved it and closed that event.  Later, when I opened the same event, I  noticed that the message is not visible as in Fig.2.  But it is absolutely work well in the plain text format.  So far, I have never seen this issue.  Could someone help me to figure this out?  FYI, I tried this in the following browsers Chrome and Firefox.

    Fig.1

    Fig.2

    Please let me know if you have any questions

    Thanks
    Regards,
    Karthik

    ------------------------------
    Karthikeyan Balasubramaniam
    ------------------------------

    #CognosAnalyticswithWatson


  • 2.  RE: Event Studio - Email Message in HTML is disappearing

    Posted Wed September 21, 2022 07:45 AM
    Can you post the kit version from the cmplst.txt?

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    TREVOR COMEAU
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  • 3.  RE: Event Studio - Email Message in HTML is disappearing

    Posted Wed September 21, 2022 08:03 AM

    Thanks Trevor Comeau.  We are using the version 11.1.7.  Please let me know if you have any questions.

    Regards,
    Karthik

    ------------------------------
    Karthikeyan Balasubramaniam
    ------------------------------



  • 4.  RE: Event Studio - Email Message in HTML is disappearing

    Posted Wed September 21, 2022 02:32 PM
    Hi Karthikeyan
    I do see the issue as well in my CA 11.1.7 kit. I will see if I can find something logged or log something myself.


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    TREVOR COMEAU
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  • 5.  RE: Event Studio - Email Message in HTML is disappearing

    Posted Wed September 21, 2022 02:57 PM
    Trevor Comeau,

    Thank you so much for your time!

    Regards,
    Karthik

    ------------------------------
    Karthikeyan Balasubramaniam
    ------------------------------



  • 6.  RE: Event Studio - Email Message in HTML is disappearing

    Posted Wed September 21, 2022 03:38 PM
    Hi Karthikeyan

    I verified that I can see this issue in CA 11.1.7 FP4 but not see the issue in FP5. 


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    TREVOR COMEAU
    ------------------------------



  • 7.  RE: Event Studio - Email Message in HTML is disappearing

    Posted Wed September 21, 2022 04:18 PM
    Hi Trevor Comeau,

    Thank you so much!  I don't think so we have moved to FP5.  But sooner we are moving to 11.2.2.  Thanks again for your time!

    Regards,
    Karthik

    ------------------------------
    Karthikeyan Balasubramaniam
    ------------------------------



  • 8.  RE: Event Studio - Email Message in HTML is disappearing

    Posted Tue February 07, 2023 10:20 AM
    we have the same for in Cognos version 11.2.2 . When we open our events in event studio the HTML message is 'blank'. Whenever we enter something and save the event back, the HTML message is 'blank' when opened in event studio. can anyone help us how to fix this issue?

    ------------------------------
    Claudia Van Pul
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  • 9.  RE: Event Studio - Email Message in HTML is disappearing

    Posted Wed February 08, 2023 03:03 PM
    Hi Claudia.
    I will take a look into this for 11.2.2.
    Unfortunately, I don't think I saw Comment 7 from September 21 or I would have checked then.

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    TREVOR COMEAU
    ------------------------------