Cognos Analytics

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  • 1.  Error with Assistant on Cognos Analytics 11.2.4 in dashboard and exploration

    Posted Mon February 20, 2023 11:26 AM

    I've upgrade a test environment to Cognos Analytics 11.2.4 and also have a new installation of Cognos Analytics 11.2.4 on another VM.  One is running on Windows 2019 and the other on Windows 2022.  In both instances when I open an existing dashboard or create a new dashboard, the Assistant is not working.  I'm getting this error message "Sorry, I encountered a problem with our Conversation Service. Please contact your administrator.".  Same issue for an Exploration.

    Just wondering if anyone else on CA 11.2.4 has encountered this message?  Just curious to see if this is just my environment or others have encountered this before I open a support case with IBM.

    Thank you,



  • 2.  RE: Error with Assistant on Cognos Analytics 11.2.4 in dashboard and exploration

    Posted Tue February 21, 2023 04:22 AM

    Hi,

    This is a bug in 11.2.4.

    I have the same problem.
    The only thing I can suggest is don't install version 11.2.4. or restore your prevous version form backup. Do not waist your time to fix it.

    I tried to solve the topic with the IBM service, unfortunately without success.

    Responses received:
    "11.2.4 has a couple of defects and impacts with search and index service which is impacting smart services and any other services dependent on it."

    "Second one is not a bug with Cogons but a defect with Chromium based browsers. If you have a language different than that of the OS, you will encounter problems with smart features such as the one you have right now. It is advised that you update your chrome and edge browsers to latest versions."

    "The good news is that 11.2.4 Fix Pack 1 is coming soon (almost here) and we have a fix inside it."

    Regards,

    R. Klingiert



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    Robert Klingiert
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    Original Message


  • 3.  RE: Error with Assistant on Cognos Analytics 11.2.4 in dashboard and exploration

    Posted Tue February 21, 2023 09:06 AM

    I have the same issue on Techzone demo environment. I try to find the information to resolve this issue, but there is no knowledge to address it.
    I connect to the server via RDP and use Chrome browser to access the Cognos, there is no issue. But when I open it using my PC, issue reproduced.



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    ATSUSHI TSUNODA
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    Original Message


  • 4.  RE: Error with Assistant on Cognos Analytics 11.2.4 in dashboard and exploration

    Posted Tue February 21, 2023 09:10 AM

    Same here. 

    Error shows up after upgrading from CA 11.2.2 to 11.2.4



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    Kris Pabich
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    Original Message


  • 5.  RE: Error with Assistant on Cognos Analytics 11.2.4 in dashboard and exploration

    Posted Tue February 21, 2023 09:31 AM

    I had the issue when I did it in my sandbox, and it worked after I cleaned up the existing content store and installed it as new. Then i imported all the content from backup.

    Ram

     



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    Ramanujam Rajagopal
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    Original Message


  • 6.  RE: Error with Assistant on Cognos Analytics 11.2.4 in dashboard and exploration

    Posted Tue February 21, 2023 02:04 PM

    Hi, sorry to hear you are running into this issue.  The issue is NOT a defect with CA 11.2.4, but actually a browser issue with a change to date formatting in one of the browsers libraries.   This library appears to be consumed by various browsers such as Chrome and Edge, and since most have "automatic updates" set to default, this problem is introduced without an obvious change or install.   This will impact other versions of Cognos Analytics.   We are modifying our code to accept the new format, and it will be in the next Fix Pack, but also working on an interim fix update to be available shortly. 



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    Alain Cousineau
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    Original Message


  • 7.  RE: Error with Assistant on Cognos Analytics 11.2.4 in dashboard and exploration

    Posted Tue February 21, 2023 04:57 PM

    Hi,

    Thank you for your feedback.  Can you please confirm the browser you are using?  Here is the technote regarding the issue: https://www.ibm.com/support/pages/node/6957140

    Thanks,

    Rachel



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    RACHEL POND
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    Original Message


  • 8.  RE: Error with Assistant on Cognos Analytics 11.2.4 in dashboard and exploration

    Posted Tue February 21, 2023 05:21 PM

    Thank you for the responses.  I've downgraded the Chrome browser on one VM and the Assistant feature is working on that.  All other browsers (Chrome, Firefox, and Edge) for users are on the latest version which is having this issue.  Do we have a date for when CA 11.2.4 Fix Pack 1 will be released?


    Original Message


  • 9.  RE: Error with Assistant on Cognos Analytics 11.2.4 in dashboard and exploration

    Posted Wed February 22, 2023 01:14 AM

    Hi,

    I have already tested my environment with Mozilla browser. Unfortunately It seems that once the error has occurred, the problem is irreversible.

    Maybe I have to reinstall it and load Content Store from backup.

    Regards,

    R. Klingiert



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    Robert Klingiert
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    Original Message