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Cogbox "Export Visualization Image" no Colours in Legend

  • 1.  Cogbox "Export Visualization Image" no Colours in Legend

    Posted Thu November 09, 2023 11:07 AM
      |   view attached

    Hello,

    when I export a Visualization from a Dashboard with CogBox, there are no colour dots in the export file (see attachment)

    ______________

    Harald Betz

    ______________



    ------------------------------
    Harald Betz
    ------------------------------


  • 2.  RE: Cogbox "Export Visualization Image" no Colours in Legend

    Posted Thu November 09, 2023 11:17 AM

    Hi Harald,

    which version of Cognos do you use and what exactly do you mean by "exporting" the viz? 

    I've tried it out with factorymode=true in CA 12.0.1 and the coloured points are missing even there (without CogBox loaded). Might be an unknown bug...



    ------------------------------
    Robert Dostal
    Team Leader BI
    GEMÜ
    Ingelfingen
    ------------------------------



  • 3.  RE: Cogbox "Export Visualization Image" no Colours in Legend

    Posted Fri November 10, 2023 02:40 AM
      |   view attached

    Hi Robert,

    I'm on Version 11.2.4-2304110500

    I use the CogBox feature "Export Visualization Image" (see screenshot) to export single Chart from Dashboard.



    ------------------------------
    Harald Betz
    ------------------------------



  • 4.  RE: Cogbox "Export Visualization Image" no Colours in Legend

    Posted Fri November 10, 2023 03:45 AM

    Hi Harald,

    ok, I don't have a 11.2.4 system here for further testing, just 12.0.1 and the CogBox does not work there properly.

    Do you see the colored legend when using the share - E-mail function in Cognos? In 12.0.1 the legend is also missing colors here. Maybe it's not the CogBox itself causing the error.



    ------------------------------
    Robert Dostal
    Team Leader BI
    GEMÜ
    Ingelfingen
    ------------------------------



  • 5.  RE: Cogbox "Export Visualization Image" no Colours in Legend

    Posted Fri November 10, 2023 04:01 AM

    Hi Robert,

    when using the share - E-mail function, I don't see the colored legend too. When using the share-export function, the colored legend is visible.



    ------------------------------
    Harald Betz
    ------------------------------



  • 6.  RE: Cogbox "Export Visualization Image" no Colours in Legend

    Posted Fri November 10, 2023 04:09 AM

    Sounds like a bug. I suggest to open a support ticket @IBM.

    We have had a similar issue but the shared export showed completely blank charts. That was tied to the content language of the user who run the export. Have you tried different languages? In CA 12.0.1 the language seems to have no impact. the legend keeps being empty.



    ------------------------------
    Robert Dostal
    Team Leader BI
    GEMÜ
    Ingelfingen
    ------------------------------



  • 7.  RE: Cogbox "Export Visualization Image" no Colours in Legend

    Posted Fri November 10, 2023 04:23 AM

    we have a similar problem. Exporting Dashboards to PDF in Firefox creates blank Pages, in Chrome the content scaling is wrong (too small in left upper corner)

    Seems the bug with colours in legend appears when creating a jpg File (share-Email or CogBox Export Viz)

    FYI: I wrote a post about the problem in PM-Square CogBox section too and Paul asked for the Cognos Version. 

    thank you for your tests!



    ------------------------------
    Harald Betz
    ------------------------------



  • 8.  RE: Cogbox "Export Visualization Image" no Colours in Legend

    Posted Fri November 10, 2023 04:28 AM

    Hi Harald,

    no worries. There's a PMSquare CogBox section here? Where?



    ------------------------------
    Robert Dostal
    Team Leader BI
    GEMÜ
    Ingelfingen
    ------------------------------



  • 9.  RE: Cogbox "Export Visualization Image" no Colours in Legend

    Posted Fri November 10, 2023 04:34 AM

    not here.

    https://feedback.pmsquare.com/cogbox/p/cogbox-export-visualization-no-colours-in-legend



    ------------------------------
    Harald Betz
    ------------------------------



  • 10.  RE: Cogbox "Export Visualization Image" no Colours in Legend

    Posted Thu November 09, 2023 11:21 AM

    @Paul Mendelson is there a disitnct version of CogBox for V12 yet? 



    ------------------------------
    Robert Dostal
    Team Leader BI
    GEMÜ
    Ingelfingen
    ------------------------------