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  • 1.  Login Timeout for PAW

    Posted Mon May 11, 2020 04:34 AM
    Hi, I am on PAW 2.0.46 with PA 2.0.8. I tried to extend the login timeout in PAW but seems no luck.
    https://www.ibm.com/support/knowledgecenter/en/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/c_paw_config_file.html
    According to the document, I added  
    export SessionTimeout="120m"​

    into paw.env file and restarted the PAW. But still, it doesn't work at all. Can anyone help?



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    mvp morgan
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    #PlanningAnalyticswithWatson


  • 2.  RE: Login Timeout for PAW

    Posted Tue May 12, 2020 02:30 AM
    Hi,
    I think this is a mistake in the documentation.
    You should write only:
    SessionTimeout="120m"​

    Hope this will help you.

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    Catherine BIDOIRE
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    Original Message


  • 3.  RE: Login Timeout for PAW

    Posted Tue May 12, 2020 04:53 AM
    Hello,

    I'm currently having the same issue here, but I'm accessing TM1 web (PA 2.0.7) from PAW (2.0.41). When I run any TIs in TM1web after 4 minutes or something it throws a message "an error has occurred". This might be a timeout setting here and there (we are still trying to get it fixed), and it is most likely an issue with paw itself, we were suggested to upgrade to the latest PAW version.

    Depending on which error you are getting you might need to play with the following settings, depending on symptoms :-):

    https://www.ibm.com/support/pages/how-configure-planning-analytics-timeout-settings

    For instance, It helped in the past for us to change the "ProxyTimeoutSeconds" timeout. 

    @Catherine BIDOIRE I can also confirm that with our current setup of products with or without "export" it didn't help.

    @mvp morgan , I believe you are changing the paw.env, which is meant to override the values from defaults.env file.

    Thanks and regards,
    Angelo







    ​​​

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    Angelo B.
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    Original Message


  • 4.  RE: Login Timeout for PAW

    Posted Tue May 12, 2020 05:21 AM
    There are ALOT of time out cfgs in Planning Analytics, all set to different values by default (and using different units).  You'll need to set most of them to get reliable behavior.  (Any listening @ IBM ?) 
    Suggest you review the attached link,

    https://www.ibm.com/support/knowledgecenter/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/c_inst_troubleshooting_timeouts.html

    It might be the RestAPI connection time out parameter on the TM1 DB that is ending your sessions.(HTTPSessionTimeoutMinutes)

    HTH

    Steve Rowe
    Technical Director, www.infocat.co.uk
    ​

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    Steven Rowe
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    Original Message


  • 5.  RE: Login Timeout for PAW

    Posted Tue May 12, 2020 05:36 AM
    Good Morning Steve,

    Unfortunately it didn't work for us :-/, as well as IdleConnectionTimeOutSeconds.

    KR,
    Angelo

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    Angelo B.
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    Original Message


  • 6.  RE: Login Timeout for PAW

    Posted Tue May 12, 2020 08:16 PM
    Hi, all

    Steven is right.Three things need to be done for changing this.
    1. Add SessionTimeout into paw.env. (We are on Linux.)
    2. Restart PAW using administration tool. It has to be done, otherwise it won't take effect.
    3. Add HTTPSessionTimeoutMinutes into tm1s.cfg. It is dynamic parameter and wait for a while for TM1 to take effect. It doesn't require a reboot.
     
    HTTPSessionTimeoutMinutes=120


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    mvp morgan
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    Original Message