Hello,
You might want to check out this link: https://www.ibm.com/support/knowledgecenter/en/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_inst.2.0.0.doc/t_tm1web_pmpsvc_config.html
In the latest releases of Planning Analytics, TM1Web has been separated from the "IBM Cognos Tm1" Web Tier Windows service into a new Windows service called "IBM Planning Analytics Spreadsheet Services", PASS, and there could be a port issue. The new service is just TM1Web and the old service retains all the rest of the "other" old Web Tier stuff. Both services want to use port 9510, but if "IBM Cognos TM1" is running, it usually prevents "IBM Planning Analytics Spreadsheet Services" from getting the port. When the latest TM1Web is installed, it actually sets the "IBM Cognos TM1" web service to start-up type "manual", but I don't think it stops it unless you manually stop it or reboot. The new TM1 Web just installs next to it.
The link above suggests setting TM1Web to 9511 if you still need "IBM Cognos TM1", but for most people I think it means to make sure the "IBM Cognos TM1" service is off if you will be using regular TM1Web(PASS).
Since
http://<web server>:9510/tm1web/Contributor.jsp did not fail completely, I'm thinking that the "IBM Cognos TM1" service is running.
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Walter Coffen
Technology Manager
QueBIT Consulting, LLC
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Original Message:
Sent: Thu February 18, 2021 12:24 PM
From: Joey Eisma
Subject: Cannot access tm1web with new installation
Hi Frederic,
Which bootstrap file?
All services are running.
I don't use SSL.
Thanks!
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Joey Eisma
Original Message:
Sent: Wed February 17, 2021 05:38 PM
From: Boddula Kumar
Subject: Cannot access tm1web with new installation
Can you check whether port is open?
How you installed tm1 server component and web component?
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Boddula Kumar
Original Message:
Sent: Wed February 17, 2021 05:32 PM
From: Joey Eisma
Subject: Cannot access tm1web with new installation
Hi,
My problem is exactly as described here:
Cannot access tm1web with new installation (ibm.com)
And I did exactly as recommended. But still can't get tm1web to load.
What other config should I change?
TIA!
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Joey Eisma
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