Cognos Analytics

7 Things To Consider Before Choosing IT Support For Your Business

By Silver Hawak posted 19 days ago

  

Are you looking for the best IT support for your company? Here are 7 things to consider before choosing an IT company for your business.

  1. Location

Are they located close to your head office? Note that IT issues can’t be resolved over the phone. Depending on the issue, you need hands-on-deck support. Therefore, you need the IT support personnel in the office. Choose a local IT support business that can offer a faster service. If everything breaks down, they are not far away and should be able to respond to issues immediately.

  1. Experience

Does the IT company have experience handling issues in your niche? Most companies rely on similar software and devices in their commercial buildings. However, it’s prudent to hire an IT company with experience in your particular niche. Their experience will bring in more expertise especially with issues that you might face in the future. Therefore, they will be faster in resolving these challenges when they come. On the other hand, depending on your industry, you might have specialist technology or systems that require IT experts with experience and knowledge in handling them.

  1. Exceptional Customer Service

Many businesses have challenges with the IT teams that they choose. Most people feel that IT support personnel are not approachable. Also, they often speak in jargon that most people can’t understand. Before choosing a company, make sure they have excellent customer service. Like a good marketing business or any company the best, IT company should have people who make the most complex issues understandable. They are patients and will not tell you to turn things on and off before checking what’s the issue.

  1. Support For Operating Systems And Servers

Like most companies, your operating systems and servers might not operate on Windows. Rather, you might be using Linux or Mac OS. You need to choose an IT support team that understands your systems and has enough experience in fixing any issues that might come up. You shouldn’t work with an IT team that keeps complaining that you have a bad system just because they are not familiar with how it operates. Remember, you can’t switch your operating system to meet the preferences of your IT team.

  1. Experience With Company Software

Most companies today rely on different types of software and applications. These include secure file-sharing to CRM systems. Therefore, IT teams have to be updated on these systems to continue to offer the best services to their clients. You can’t expect your IT support team to know every type of software you are using but if you can find one with experience in your software, it will be a huge bonus.

  1. Turnaround Time 

Most IT support offers 24/7 services. However, you need to find out their turnaround time especially if a global secure cloud service immediately goes down. Choose an IT support team that is easy to reach and provides the help you need immediately. Before hiring them, you need to do your research to find out their average response time, especially if you need them urgently.

  1. The Right Type Of Support

Find out whether the IT support team you are looking to hire can support a company of your size. If you have a global company with hundreds of offices globally, you should choose an IT support company that can handle your issues effortlessly. Find out how many engineers they have on their team and ask for references to previous customers of the same size as your company. Certainly, you don’t want to hire a company that refers you to another IT company in the event of a huge system issue.

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