Community
Search Options
Search Options
Log in
Skip to main content (Press Enter).
Sign in
Skip auxiliary navigation (Press Enter).
Business Analytics
Topic areas
Cognos Analytics
Cognos Controller
Global Business Analytics
Planning Analytics
User groups
Events
TechXchange Day
IBM TechXchange Conference
Upcoming Business Analytics Events
IBM TechXchange Webinars
All IBM TechXchange Community Events
Participate
Community Manager's Welcome
Gamification Program
Post to Forum
Share a Resource
Share Your Expertise
Blogging on the Community
Connect with Business Analytics Users
All IBM TechXchange Community Users
Resources
IBM TechXchange Group
Data and AI Learning
IBM Champions
IBM Cloud Support
IBM Documentation
IBM Support
IBM Support 101
IBM Technology Zone
IBM Training
TechXchange Day
Marketplace
Marketplace
Business Analytics
Connect, learn and share with over 10000 users across the IBM Business Analytics.
Ask a question
Join us for IBM TechXchange Day: AI and Automation
Skip main navigation (Press Enter).
Toggle navigation
Search Options
Cognos Analytics
View Only
Group Home
Discussion
14.4K
Library
640
Blogs
689
Events
1
Members
5.1K
Share
Requesting access and managing authorized support contacts in the IBM Support Community
By
FRASER ANDERSON
posted
Tue May 22, 2018 01:26 PM
0
Like
As we transition to the new IBM Support Community at
https://www.ibm.com/mysupport
you might have questions about the different capabilities available to users in the community and how their access to those capabilities can be managed.
The good news is that your own organization can manage your users and their level of access. And from a user perspective this is largely done through self-service capabilities, often built right in to the community.
Anyone familiar with the process for requesting access and managing authorized support contacts through the IBM Service Request tool that we have used for many years to support our on-premises software and hardware will see little change. But things are quite different for those who have only ever known the now discontinued IBM Client Success Portal where we used to provide support for many of our on-cloud services.
Please review the document
IBM Support Community: Requesting access and managing authorized support contacts
for an overview of:
the user roles and their associated capabilities in the IBM Support Community;
how a user can request access to the IBM Support Community in a given role or request an upgrade to a higher role;
how Administrators (the client's Site Technical Contact and their delegates) can access the User administration application embedded into the IBM Support Community to manage their authorized support contacts, auto-approve rules, and more;
how a site's Primary Passport Advantage contact can change the Site Technical Contact through the Passport Advantage Online (PAO) portal;
and what to do if the site's Primary Passport Advantage contact has left the organization.
#CognosAnalyticswithWatson
#cognosanalyticssupport
#GettingStarted
#Resources
#Support
#support-community
#support-portal
0 comments
68 views
Permalink
IBM Community Home
Browse
Discussions
Resources
Groups
Events
IBM TechXchange Conference 2023
IBM Community Webinars
All IBM Community Events
Participate
Gamification Program
Community Manager's Welcome
Post to Forum
Share a Resource
Blogging on the Community
All IBM Community Users
Resources
Community Front Porch
IBM Champions
IBM Cloud Support
IBM Documentation
IBM Support
IBM Technology Zone
IBM Training
Marketplace
Marketplace
Business Analytics
Topic areas
Cognos Analytics
Cognos Controller
Global Business Analytics
Planning Analytics
User groups
Events
TechXchange Day
IBM TechXchange Conference
Upcoming Business Analytics Events
IBM TechXchange Webinars
All IBM TechXchange Community Events
Participate
Community Manager's Welcome
Gamification Program
Post to Forum
Share a Resource
Share Your Expertise
Blogging on the Community
Connect with Business Analytics Users
All IBM TechXchange Community Users
Resources
IBM TechXchange Group
Data and AI Learning
IBM Champions
IBM Cloud Support
IBM Documentation
IBM Support
IBM Support 101
IBM Technology Zone
IBM Training
TechXchange Day
Marketplace
Marketplace
Powered by Higher Logic