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IBM is pleased to announce Continuing Support for #Cognos BI 10.2.x

By Archive User posted Fri June 23, 2017 04:09 PM

This continuation of support for IBM Cognos BI 10.2.X provides non-defect support for business continuity (including access to existing fixes) for Cognos BI 10.2.x beyond the End of Support (EOS) date (April 2018).

Continuing support includes:

  •  24x7 support (severity 1s)

  • 2 hour response objective for all severities during normal business hours (as published in the IBM Support Handbook)

  • Voice and electronic access

  • Unlimited number of technical support incidents and callers

  • Access to existing available fixes created before the EOS date to correct known defects

Continuing support does not include:

  • Support for code related problems.

  • Development analysis of new defects

  • Development or packaging fixes that are not already available

  • Third party support and conformance changes

Read more about Continuing Support for IBM Cognos BI 10.2.X and future upcoming webinars: