IBM is pleased to announce Continuing Support for #Cognos BI 10.2.x

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IBM is pleased to announce Continuing Support for #Cognos BI 10.2.x

By Archive User posted Fri June 23, 2017 04:09 PM

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This continuation of support for IBM Cognos BI 10.2.X provides non-defect support for business continuity (including access to existing fixes) for Cognos BI 10.2.x beyond the End of Support (EOS) date (April 2018).

Continuing support includes:

24x7 support (severity 1s)

2 hour response objective for all severities during normal business hours (as published in the IBM Support Handbook)

Voice and electronic access

Unlimited number of technical support incidents and callers

Access to existing available fixes created before the EOS date to correct known defects

Continuing support does not include:

Support for code related problems.

Development analysis of new defects

Development or packaging fixes that are not already available

Third party support and conformance changes

Cognos Analytics

IBM is pleased to announce Continuing Support for #Cognos BI 10.2.x

By Archive User posted Fri June 23, 2017 04:09 PM

Read more about Continuing Support for IBM Cognos BI 10.2.X and future upcoming webinars: http://www.ibm.com/support/docview.wss?uid=swg22005165

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