Content by  Ashwarya Jagati

This article is part of the “Making Life Easier with IBM Aspera on Cloud” series, where we share practical tips and real-world fixes. Here’s what’s in store for you.

Even minor technical issues can slow you down—especially when you're new to a platform. With a better understanding of IBM Aspera on Cloud these challenges become much easier to manage. Here are some frequently encountered problems and how to solve them.

1) Shared Folders Not Appearing in Your Workspace?

If you're an administrator and notice that shared folders aren’t visible, the issue might lie in the “Shared As” folder name. Ensure the name doesn’t include characters that could interfere with creating a valid link in the storage system.

Avoid the following characters in folder names:
/ \ " : ' ? > < * |

Note: The ampersand ‘&’  is supported.

Keep in mind that valid characters can also depend on the file system of the operating system in use.When creating a shared folder, carefully choose the Display Name, as this can also affect access.

2) Need to Allow an External Party to Upload Files to Your Organization via Aspera on Cloud?

To enable external users to upload videos or other files to your organization through Aspera on Cloud, follow these steps:

a) Generate a Key Pair (or Use an Existing One)

Create a private and public key in PEM format. You can use the following command with ssh-keygen:

ssh-keygen -t rsa -b 4096 -m PEM -N '' -f ${PRIVKEYFILE}

Replace ${PRIVKEYFILE} with the desired file path for storing your private key.

b) Configure the User Profile

·       In the user's account settings, paste the public key generated in Step a) and click "Save."

·       In the client application or API client, insert the private key to authenticate Aspera on Cloud API requests.

Once these steps are complete, the external user will be ready to upload files securely.

In the account settings, insert the public key you generated in Step a), then click “Save” to apply the changes.

In the client application or API client, add the private key to authenticate your Aspera on Cloud API requests.
Once configured, you're ready to start uploading.

3) Running On-Prem Transfer Servers? Know the Critical Services

For smooth and stable performance of your on-premises transfer server, make sure the following HSTS services are running:

·       alee

·       aejd

·       trapd

·       asperanoded

·       aspera license

·       aspera redisd

·       asnodeadmin

·       aspera central

·       ascp

·       sshd

·       asperawatchfolderd

·       asperawatchd

·       asuserdata

These services play essential roles in monitoring, authentication, licensing, and data transfer processes.

In upcoming blog posts of this series,  we’ll take a closer look at each of these critical services , exploring their specific roles, why they matter, and how to verify they’re running properly on your on-prem transfer server.

Your Aspera on Cloud journey just got easier. Follow along as we continue to share ways to make the most of IBM Aspera AoC