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Unlocking the Power of Community Knowledge with AI

By Marius Ciortea posted Mon October 21, 2024 06:40 PM

  

I'm thrilled to announce an exciting development that will transform how our community interacts and accesses the wealth of knowledge accumulated over the years. At my session at IBM TechXchange this Wednesday, I will be unveiling our collaboration with Higher Logic to deploy an AI Assistant powered by innovative IBM watsonx technology.

 

Why does this matter? Our vibrant community of over 400,000 members generates an astounding 100 discussion threads daily. Over the course of a year, this translates to more than 500,000 pieces of content, including discussion threads and blog posts. The true value of our community lies not only in the immediate knowledge our network of experts can provide but also in the collective wisdom amassed over time.

 

Unlocking this knowledge and making it easily accessible was a key objective for us, which is why the partnership between IBM and Higher Logic made perfect sense. By leveraging watsonx, we can now offer our community members an AI-powered assistant that can swiftly provide answers to their questions, along with the context of the discussions or blogs it references.

 

Starting Wednesday, you will have the opportunity to converse with our AI Assistant about anything related to our community. It will not only offer potential answers to your inquiries but also provide the relevant background information, making it easier for you to find the insights you need.

 

This is just the first step in our journey to harness the power of Generative AI to enhance the usefulness of our community. We will be continuously releasing new features and functionality to make your experience even more seamless and valuable.

 

On a personal note, I find it a bit dull to simply refer to our solution as an "AI Assistant." That's why at the TechXchange conference, I will be launching a small competition, inviting you, our community, to help name the bot. I'm excited to see what creative ideas you come up with!

 

If you happen to be at IBM TechXchange, come to my session on Wednesday, Oct 23, from 1:30 PM - 2:30 PM PDT at the Sandbox Stage, with Higher Logic CEO Rob Wenger and Jessica Rockwood VP, Client Engineering, IBM Technology. Join me to discover how this groundbreaking collaboration between IBM and Higher Logic will redefine the way you engage with our community and tap into the vast knowledge it holds. Together, let's unlock the full potential of our collective expertise.

 

See you there!

 

 

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Mon October 21, 2024 08:35 PM

This is a great idea! Looking forward to trying it out!