Proactive Support for IBM Z: More Value, Lower Cost, Stronger Outcomes
IBM Z remains at the heart of the world’s most critical industries—banking, insurance, healthcare, retail, and government. These environments demand unmatched reliability, but they also face constant pressure: growing resource constraints, rising operational complexity and disruption of any magnitude can be very costly. IBM support is not just about fixing issues, it is about anticipating them through deep expertise and AI infusion.
That’s why we have re-imagined working with clients and partners, to proactively support our IBM Z cliets we are launching IBM TLS Proactive Support for IBM Z. This offering enables clients to improve the resilience of their environments through combines the deep expertise of dedicated IBM z Technical Account Managers (zTAMs) and Subject Matter Experts (SMEs) with AI-driven analytics and structured evaluations designed to keep clients one step ahead. It spans HW and SW with tighter orchestration, more access to IBM experts and if an issue does occur we respond within 30 mins. This is all delivered at a lower cost from previous versions
Our clients were clear with us on the expectation, the IBM TLS Proactive Support for IBM Z is clear on meeting their needs: stronger resiliency, higher uptime, and improved business outcomes at a lower cost.
What’s New in Proactive Support for IBM Z
- Deeper expert engagement: zTAM-led orchestration and SME evaluations before and after maintenance events.
- Smarter risk detection: HIPER/PE exposure reviews and SME-led evaluations on IBM Z hardware and z/OS to detect issues before they become a problem, plus case-pattern analytics powered by IBM insights.
- Early awareness: Clients stay ahead of upcoming firmware and z/OS changes.
- Readiness checks: Date-driven cues for capacity records, z/OS and firmware milestones, and certificate renewals.
- Faster Response: 30 min response for severity 1 issues across the Z SW and z HW stack.
These enhancements help prevent surprises during change windows and accelerate recovery when incidents do occur—delivering higher uptime, fewer incidents, faster recovery times, and stronger compliance for clients.
Why It MattersWith Proactive Support for IBM Z, clients gain:
- Targeted guidance to apply the right fixes and avoid known problems.
- Cleaner, safer maintenance events aligned with business calendars.
- Faster routing to the right IBM expert when an issue arises.
This means clients can move from “hoping the update goes well” to evidence-based confidence in every change window.
The Bigger Picture
Proactive Support isn’t just an offering—it’s a new way for IBM to partner with clients. By shifting from reactive problem-solving to proactive risk management, we help organizations reduce costs, improve resiliency, and free their teams to focus on innovation.
Proactive Support for IBM Z— Smarter support today, stronger outcomes tomorrow.
For More information Contact:
Lesa Mueller: IBM TLS Global Product Manager for IBM Z
email: lab@us.ibm.com: slack: @Lesa A Mueller
Seismic: Seismic Link
Proactive Support for IBM Z Video
This video tells the story of how Proactive Support for IBM Z helps IT teams shift from reacting to problems to preventing them—gaining resilience, efficiency, and peace of mind along the way.