When it comes to fixing storage problems, every second matters in today's fast-paced digital world. Reducing Mean Time to Resolution (MTTR) is still a top focus for IT teams because disruptions and downtime can result in significant business losses. Because of this, IBM Storage Insights keeps improving, and its most recent additions, which include a redesigned Carbon user interface and enhanced ticketing procedures, are revolutionary for managing enterprise storage.

The Power of Simplicity: Meet the new Carbon UI

IBM Storage Insights now has a sleek, contemporary, and user-friendly layout thanks to the new Carbon UI experience.  The new UI makes it simpler to see your storage infrastructure and react to problems more quickly, regardless of your level of experience as an administrator or user. A redesigned dashboard that provides a single-pane view of the capacity, performance, and health of your IBM block storage systems is at the centre of this release. If you are still on our classic view, go ahead and try out the new experience, to know more check out: Try New experience

Enhanced Ticketing Experience: Precision and Flexibility

The revamped ticketing system in IBM Storage Insights is another major highlight. The interface now allows you to open, update, and manage support tickets with enhanced flexibility. Here’s what’s new and improved:

🔹 Create Tickets in a few clicks

Using the Carbon UI, ticket creation becomes more intuitive:

You can navigate to the Support page by using the following options:

1. 1. User profile navigation menu
      
   2. Tickets tab 
      
   3. Overview dashboard of the selected system
   4. Overflow menu of the selected storage system
   5. System actions of the selected storage system 

1. 1. Click "Get Support", then "Create Ticket".

      

   2. Fill in a concise issue summary, include a detailed description (up to 3,000 words), and attach additional files.

      

   3. Select the severity level of the problem, select the Create new package or Add existing package option to upload the system logs based on the system type and configuration. Choose the log option from the New package or Existing package drop-down.

      

      

   4. Review the ticket details, and provide other details, such as your name, email address, country, and phone number.

      

   5. Click Create ticket

Based on the status of the customer, logs are securely uploaded to Blue Diamond Secure Support or IBM's Enhanced Customer Data Repository (ECuRep). This avoids back-and-forth diagnostics by allowing IBM Support to start analysing immediately.

🔹 Single view for all your ticketing needs

          From anywhere on UI, select Tickets tab.

1. 1. You can select any device view all the open/closed tickets associated to it, to distinguish closed tickets from open tickets, the closed tickets are shown in grey.

   2. Select a specific ticket to view the details.

   3. Click Update ticket, if you want to capture more details on the open ticket.

   4. If you want to create a new ticket, select Create new ticket button and follow the same flow.

The Bigger Picture: Intelligent Storage Management

More than just a monitoring tool, IBM Storage Insights is a step towards proactive, intelligent storage management, made possible by the Carbon UI and improved ticketing. Thanks to integrated security features, automated diagnostics, and easy connection with IBM Support, your team can now spend less time fighting fires and more time on strategic planning.

References:

IBM Storage Insights new features - https://www.ibm.com/docs/en/storage-insights?topic=whats-new

IBM Storage Insights product document - https://www.ibm.com/products/storage-insights

IBM Storage Insights Support with Carbon- https://www.ibm.com/docs/en/storage-insights?topic=support

Click here to experience the IBM Storage Insights demo instance - https://demo.insights.ibm.com.

For recent updates and demos across IBM Storage Portfolio, please refer to our YouTube channel  https://www.youtube.com/@StorageGuru.