In today’s fast-paced environment, organizations are drowning in content and employees are wasting precious time looking for information. IBM Content Assistant changes that. This AI-powered Assistant connects directly to your FileNet Content Manager system, enabling natural language Q&A for your business content. It rapidly provides the information users need using natural language. IBM Content Assistant transforms the way users interact with content. Let’s explore how leading organizations across a variety of industries are using it to work faster and smarter.

Insurance: instant answers when reviewing claims

Insurance professionals often need to extract specific details from lengthy, complex claims documents, policies, and adjuster reports—often under time pressure. With IBM Content Assistant, user can get these details in seconds. Here is how IBM Content Assistant can help streamline processes in insurance: 

• Accelerating claims processing: A claims adjuster is reviewing many documents related to an auto insurance claim. The claim folder includes a police report, medical records, repair estimates and more. With IBM Content Assistant, the adjuster can ask questions like “Was the airbag deployed during the accident?” and “Did the claimant report any injuries at the scene?” instead of manually reading each document. These questions return precise answers, enabling faster and more accurate decisions. When needed, the user can easily inspect the documents and excerpts used to answer the question.

• Onboarding new insurance adjusters: New employees often struggle with understanding nuances of the business. In addition to generating a tailored summary for each document, IBM Content Assistant can generate a summary that is derived from a collection of documents, such as a search result set or documents in a claim folder - helping new team members get up to speed quickly.

Whether it’s speeding up claims processing or just getting up to speed on a claim, IBM Content Assistant is transforming how insurers work with content.

Financial Services: supporting compliance, lending & customer service

Banks, investment firms, and wealth management organizations must adhere to strict regulatory requirements while providing high-quality client service. Employees often waste valuable time searching for policies and procedures or reviewing information from loan applications. Sample use cases in which the IBM Content Assistant can dramatically save time are:

• Ask questions about regulatory policies: Compliance teams and risk officers can instantly ask questions regarding nuanced lending polices that vary by municipality, such as "What is the interest rate cap in Suffolk County?” or “How long must brokerage statements be retained in New York?”

• Understanding loan applicant details at-a-glance: when reviewing loan applications, it's important to quickly extract details across a variety of documents.

• Customer service: Customer service reps often receive lengthy emails with fee-related complaints. Rather than painstakingly reading them, they can now get instant, tailored summaries.

IBM Content Assistant can dramatically speed up customer-facing tasks as well as internal processes, allowing employees to focus on higher-value work.

Healthcare: generating tailored summaries of patient files

From patient files to navigating complex regulatory requirements, healthcare workers must quickly sift through a barrage of information. Manual review slows down patient care and increases costs. IBM Content Assistant helps healthcare providers in many ways:

• Summarizing a patient file: healthcare professionals need to review extensive patient histories, which are frequently distributed across many files. IBM Content Assistant can dynamically generate summaries that are derived from all documents within a patient’s file.

• Regulatory compliance: IBM Content Assistant can assist healthcare compliance officers confirm the latest regulatory requirements such as “How long must we retain patient records in New York?”

IBM Content Assistant’s capabilities provide significant time savings for frontline workers as well as supporting staff within the healthcare industry.

Government: modernizing access to public knowledge

Government agencies manage an overwhelming number of documents, which are often very lengthy: legislation, public policy studies, internal procedures, among others. Finding and interpreting this information takes a significant amount of time. IBM Content Assistant can help in a variety of ways, including:

• Summarizing proposed legislation: Legislation, committee hearing transcripts, and policy studies are often lengthy and dense. With IBM Content Assistant, user can instantly review summaries that are tailored to the document class in seconds. For example, a summary of proposed legislation may need to be much longer than a concise summary of a public policy study. With IBM Content Assistant, you can customize the length and required elements to be included in a summary, based upon the document class.

• Extracting information from reports: Government employees can use IBM Content Assistant to extract information about police reports, accident reports, etc.

IBM Content Assistant is revolutionizing content management across all industries by streamlining operations and enhancing efficiency. Its AI-driven capabilities allow for natural language Q&A over a vast corpus of documents, enabling users to swiftly locate key information. This innovation significantly reduces time spent on manual document searches and reviews, allowing professionals in industries such as insurance, financial services, healthcare, and government to focus on higher-value tasks.

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