The Challenge in Incident Management

In the fast-paced environment of cybersecurity, real-time visibility into the dynamic workload is crucial for effective incident management. Security Operations Center (SOC) managers and analysts need to prioritize their focus on the most critical tasks as incidents arise. Without real-time updates, managing and reassigning team resources can become inefficient.

Introducing the Incident List Refresh Feature

The Incident List Refresh feature in IBM QRadar SOAR provides real-time visibility into the dynamic workload, enabling analyst to prioritize their focus on the most critical tasks. This feature ensures that SOC managers and analysts can immediately see new incidents as they are created, allowing for prompt action and resource allocation.

How the Incident List Refresh Feature Works

To illustrate this feature, navigate to the Incident tab and enable the Auto Refresh option located on the right-hand side.

With Auto Refresh enabled, the top (i.e. the first page) of the incident list will automatically update in real-time as new incidents are created.

For example, when a new incident is created, the list updates instantly if it matches the filters for the list, and it appears in the list in it’s correct position. The Incident List Refresh is particularly beneficial for SOC managers who need to monitor changes and decide on reassigning team resources based on the latest updates.

Benefits of the Incident List Refresh Feature

• Real-Time Updates: Automatically refreshes the incident list, providing immediate visibility into new or modified incidents.

• Improved Efficiency: Enables SOC managers to quickly reassign resources based on real-time changes, ensuring that the most important incidents are being responded to.

• Enhanced Collaboration: Allows team members to stay focused on their current assignments while SOC managers monitor updates and make informed decisions.

Conclusion

The Incident List Refresh feature in IBM QRadar SOAR is a valuable tool that enhances real-time visibility and efficiency in incident management. By providing automatic updates to the incident list, it ensures that SOC managers and analysts can promptly respond to new incidents and allocate resources effectively. This feature not only improves the speed and accuracy of incident response but also supports better collaboration and resource management within the SOC.