Challenge
Banks and insurers continue to operate under increasing regulatory pressure, rising customer expectations, and fragmented legacy systems. These environments often lead to:
• High operational and maintenance costs
• Slow product rollout cycles
• Siloed data across markets
• Complex cross-border compliance obligations (GDPR, DORA, EBA, Nordic FS regulations)
• Inefficient manual workflows across claims, policy management, and customer communication
To stay competitive, financial institutions must modernize while maintaining trust, governance, and regulatory alignment.
Solution: IBM’s Unified Platform
The IBM Unified Platform is a modular, cloud-native ecosystem designed specifically for regulated financial services. It consolidates policy administration, claims, customer communication, workflow automation, and analytics into a single environment with built-in governance.
Key capabilities include:
• AI-enhanced Product Designer – accelerates new policy and insurance product modelling
• End-to-end workflow automation – eliminates manual steps in claims and customer operations
• Configurable modular SaaS – Policy, Claims, Notifications, Reporting, API Integrations
• Unified data and compliance layer – supports multi-country operations and auditing
• Low-code configurations – faster deployments with reduced IT dependency
IBM’s Importance
The platform is built on IBM Cloud for Financial Services®, the only cloud platform engineered with pre-configured financial-grade controls, validated services, and a global ecosystem of compliant partners.
IBM provides:
• Secure, compliant foundation: encryption everywhere, Zero Trust model, and controls aligned with global regulators
• FS Ready Multi-Zone Regions: reliability, availability, and geographic compliance
• Security & Compliance Center: continuous posture management and automated evidence collection
• Industry ecosystem: validated ISVs, reference architectures, and deployable automation patterns
IBM FS Cloud ensures the platform maintains the highest levels of trust, security, and regulatory confidence across regions.
Client Impact: One of Europe’s largest multinational banks and insurance providers
One of Europe’s largest multinational banks and insurance providers adopted the Unified Platform as part of their Central Insurance Experience Platform, enabling unified claims, documents, customer portal access, and communication channels
Results:
• Faster turnaround: automated workflows reduced claim and communication cycle times
• Governance uplift: aligned with Nordic and European regulatory standards
• Reduced IT overhead: platform-managed updates, monitoring, and security
• Scalable expansion: new modules can be enabled without new infrastructure
• Improved customer experience: unified interfaces and streamlined digital services
Conclusion
By combining IBM’s secure FS Cloud architecture with the Unified Platform’s modular and AI-driven capabilities, financial institutions can modernize rapidly while maintaining full regulatory integrity. The result is a scalable, compliant, cloud-native ecosystem that accelerates product innovation, strengthens governance, and improves customer engagement across global markets.