Tovie AI develops generative and conversational AI solutions that enable financial institutions to automate complex processes, enhance customer experiences, and boost operational efficiency.
Our platform enables organisations to deploy secure and compliant AI agents that integrate seamlessly with existing systems, delivering a measurable impact from day one.
Below is a list of three financial services solutions currently being developed on our platform.
Claims management
Handling claims is one of the most resource-intensive processes in the insurance and financial services industry. Customers expect instant responses, yet agents often deal with repetitive data entry and manual follow-ups.
Tovie AI’s Claims Management Agent automates up to 80% of routine claims tasks, such as collecting First Notice of Loss (FNOL) details, verifying coverage, updating claim status, and notifying customers of next steps. The AI agent connects directly with claims management systems and CRMs to exchange data securely and in real time.
When a policyholder submits a claim via email, chat, or WhatsApp, the agent extracts key details, validates information against internal records, and updates the case automatically. Only complex or high-value cases are routed to human specialists.
Key benefits:
• Automate routine claim handling and back-office processes
• Cut processing time by 50%
• Reduce operational load and free up staff for complex cases
Learn more
Policy renewals and cross-sell
Policy renewal is often a missed opportunity for engagement and revenue. Manual reminders and generic offers rarely capture customer attention, while staff spend valuable time chasing renewals.
The Policy Renewals Agent ensures every customer receives a timely and personalised reminder through their preferred channel, such as WhatsApp, web chat, or a mobile app. The AI uses historical data, customer behaviour, and policy details to tailor messages and suggest relevant add-ons or upgraded coverage.
Customers can confirm renewals or request changes instantly within the conversation. All actions are recorded automatically in the company’s CRM or policy system. This seamless process enhances retention, boosts satisfaction, and unlocks new cross-sell opportunities.
Key benefits:
• Streamline renewals across digital channels
• Personalise offers to boost engagement
• Generate up to 20% more revenue through targeted cross-sells
Enterprise search and data retrieval
Financial institutions handle vast amounts of data stored across multiple systems, including SharePoint, Google Drive, and legacy internal repositories. Finding the right document or insight quickly can be a daily challenge for employees, especially when compliance and accuracy are critical.
Tovie AI’s Data Agent uses Retrieval-Augmented Generation (RAG) and large language models (LLMs) to unify internal search. Employees can ask natural-language questions such as “Show me the latest policy update for Product X” or “Find the claims data for Q2”, and the agent retrieves the exact document or summary within seconds.
The system supports role-based access, integrates securely with enterprise systems, and continually improves through user feedback. This reduces the time spent searching and enables faster decision-making with greater accuracy in compliance.
Key benefits:
• Instantly find compliance-critical information
• Search seamlessly across SharePoint, Google Drive, and internal systems
• Improve accuracy and speed in data retrieval
See how it works
About Tovie AI
Tovie AI is a UK-based provider of scalable AI automation solutions for financial services and public sector organisations.
By combining conversational AI, generative models, and secure cloud infrastructure, we help clients accelerate digital transformation and deliver better outcomes for both customers and employees.
Explore more at tovie.ai