For a recent IBM-AIIM Virtual Event, I brought together four Automation practitioners, all members of the IBM Business Automation Community - with about 100 years of experience between them - for a conversation on AI and Automation and How Work is Changing Today. A Community becomes vital when it helps pass along knowledge to other members, so let’s call this 18-minute video clip a great example of Community Service.

Who’s who is this conversation?

I gathered together four experts who have some connection to the New York-area ECM Metropolitan User Group (EMUG), that has done a lot to unite local IBM Automation users in banking, insurance, public sector and healthcare.

Talking Points

Maria shared new developments at the United Nations, including a new AI-powered chatbot, known as Alba, which fetches content and information wherever it may be stashed in the U.N.’s repositories. Paul talked about healthcare moving from an in-person, face-to-face model to a remote tele-health model, taking healthcare outside the clinic directly to patients. George took on public sector resilience and how Automation with AI can help make a difference to citizens. Harvey described a world, not far off, where all information and systems are connected, so that Automated applications, driven by Artificial Intelligence, can create a new kind of dynamic responsiveness.

“Talking Automation” is what we did and it’s as good a name as any. Please enjoy and then come back and leave your comments about this conversation.