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A place to discuss best practices and methodology around process discovery and modeling, decisions, and content management as well as practices to truly transform your business with design thinking, Agile, and artificial intelligence (AI).

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Talking Automation - The Business Automation Community Speaks!

By DAVID Jenness posted Mon March 15, 2021 02:15 PM

  

For a recent IBM-AIIM Virtual Event, I brought together four Automation practitioners, all members of the IBM Business Automation Community - with about 100 years of experience between them - for a conversation on AI and Automation and How Work is Changing Today. A Community becomes vital when it helps pass along knowledge to other members, so let’s call this 18-minute video clip a great example of Community Service.

Who’s who is this conversation?

I gathered together four experts who have some connection to the New York-area ECM Metropolitan User Group (EMUG), that has done a lot to unite local IBM Automation users in banking, insurance, public sector and healthcare.


Talking Points

Maria shared new developments at the United Nations, including a new AI-powered chatbot, known as Alba, which fetches content and information wherever it may be stashed in the U.N.’s repositories. Paul talked about healthcare moving from an in-person, face-to-face model to a remote tele-health model, taking healthcare outside the clinic directly to patients. George took on public sector resilience and how Automation with AI can help make a difference to citizens. Harvey described a world, not far off, where all information and systems are connected, so that Automated applications, driven by Artificial Intelligence, can create a new kind of dynamic responsiveness.

“Talking Automation” is what we did and it’s as good a name as any. Please enjoy and then come back and leave your comments about this conversation.




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Tue March 16, 2021 10:54 AM

What a great roster of panelists you pulled together! Thanks for sharing with the community. It's so interesting to see the commonalities in needs amongst such a wide range of industries.