“Opening a Power infrastructure support case and sending related diagnostic information, is a manual labour-intensive process requiring customer interaction with multiple tools and interfaces, and lengthy to-and-fro with IBM Support for each case”

God...how true this quote is...and finally, it's a thing of the past! The magic solution is called Automated Error Resolution!

1. How does Power11 facilitate "Automated Error Resolution"?
Power11 facilitates Automated Error Resolution by incorporating intelligent automation for diagnostic data collection. This capability dramatically accelerates problem identification and resolution by providing IT staff with immediate and comprehensive insights, reducing mean time to repair and freeing up valuable resources from manual troubleshooting.

2. How it works? (Thanks to Alan Fulton)
- Single User interface to open a case and automatically collect log files based on case type, directly from the HMC (multiple VIOS can be selected within the same)
- Files sent to IBM via Call Home service.
- Faster root cause analysis & remediation with AI-assisted support

3. What log types are collected for in the Power 11 first release?
- System FW (dumps)
- HMC (pedbg)
- VIOS (snap)
- Cloud Connector logs,partition migration logs

4. Are OS Logs also collected and sent to support?
Not in the first release. But never say never 😉

5. Benefits of the Enhanced Support Model
- Improved Productivity: saves IT staff 5 to 8 hours per ticket by automating diagnostic data collection, accelerating problem identification and resolution
- Reduced Time to Resolution: Automated log collection and AI-assisted diagnostics accelerate issue resolution
- Lower Operational Risk: Faster resolution minimizes downtime and its associated business impact
- Enhanced Support Experience: A simplified, integrated workflow improves responsiveness and reduces stress for IT teams