We are pleased to announce that IBM App Connect Enterprise as a Service has added 15 new connectors to its catalog. Let us take you through some of the key business challenges you can solve by leveraging these connectors.

watsonx.ai

How smooth would it be to retrieve all the active leads created in a CRM software such as Salesforce in the past week and automatically send them an outreach email generated by AI? Or imagine having the summary of a long support ticket on a customer service platform such as Zendesk sent automatically to your email for speedy action. Well, the powerful watsonx.ai connector is available in App Connect to help you optimize processes such as those above and make you and your team more productive than ever before. So, next time you want to craft compelling and captivating messages about upcoming offers to send to your customers through the marketing software of your choice, make sure to use watsonx.ai via App Connect to automate the process! 

IBM Apptio Targetprocess

In big enterprises, it is not uncommon today to use more than one productivity tool. App Connect has solutions to make sure managing and updating these productivity tools does not affect anyone’s productivity negatively. For instance, bugs created in Targetprocess, a leading enterprise agile planning solution, can automatically be fetched in any other productivity tool. Simultaneously, any updates made in this secondary productivity tool will get reflected in Targetprocess, keeping all your tickets and issues streamlined. [More information here]

Businessmap

Businessmap is an enterprise agility platform designed to help your company align on goals and deliver high-quality work more efficiently. Now you can leverage App Connect to make sure the relevant stakeholders are called to action by integrating Businessmap with the messaging tool used in your company. This will trigger a custom message for the intended person for any task movement. 

ClickSend

ClickSend is business communications software that allows companies to seamlessly send and receive SMS, email, voice, and post worldwide via a web app or API. Customer trust and satisfaction depend heavily on efficient communication. Send SMS notifications to customers at all levels of their e-commerce journey by integrating an e-commerce platform such as Shopify and ClickSend via App Connect to ensure transparency. [More information here]

Crystal Ball

Crystal Ball enables your marketing and product teams to keep track of business operations and identify underlying trends. IBM App Connect can streamline your tracking needs by integrating project management tools such as Jira with Crystal Ball to monitor business activities and identify trends faster. [More information here]

Factorial HR

Whether it is about bringing in new talent or managing day-to-day employee processes, doing everything manually can be daunting for all of us. Factorial HR is an all-in-one HR platform that helps with just that. Are your employees tired of marking their absences with multiple tools? Using App Connect, you can automate absences marked in Factorial HR being reflected directly in any popular calendar app. Additionally, Factorial's Onboarding & Offboarding capabilities ensures a secure, familiar, and simple process for your employees. Integrate Factorial HR with any project management tool through App Connect to establish a smooth transition from hiring to onboarding. [More information here]

Front

Maintaining customer relationships is crucial and often quite tricky, but you can bank on App Connect to simplify some of the day-to-day customer-facing processes. For instance, whenever a new conversation is triggered on Front, a modern customer service platform, use App Connect to automatically create a new task in any project management tool such as Asana or Jira.

Hunter

App Connect can also help you automate your outreach campaigns. Use our new connector for Hunter, a leading solution to find and verify professional email addresses, to reach out to potential customers. A one-click integration in App Connect that can find email addresses in the domain search of Hunter and send outreach emails via a marketing platform such as Mailchimp, is a good case in point. [More information here]

Infobip

Smooth and timely communication can make or break customer trust. Infobip is a leader in omnichannel communication. Ensure hassle-free appointment creation by using the new App Connect endpoint for Infobip. In this representative integration use case, anyone requesting an appointment via an online form builder app such as Wufoo will trigger a calendar invite being created and an SMS being sent to the user via Infobip. [More information here]

Toggl Track

With its highly intuitive and straightforward interface, Toggle Track enables you to quickly resume your tasks and begin tracking your time right away. Reduce double work by integrating the project management tool used in your company with Toggl Track so that the time spent on any task in the tool is captured and reported automatically in Toggle. This will definitely be a hit among your employees! [More information here]

Wrike

Productivity is the key driver for successful teams across industries. Use Wrike to streamline complex cross-functional workflows and reduce manual tasks. But don’t stop there; you can use App Connect to further automate your workflows. For instance, you can trigger a comment in a developer tool such as GitHub whenever a new comment is posted for a task in Wrike.

ZOHO Books

Transform your accounting with ZOHO Books, an online accounting software trusted by enterprises and accountants worldwide. Use App Connect to integrate ZOHO Books with your existing apps to optimize your workflows. To site an example, you can create and send a ZOHO Books quote through a messaging tool such as Slack or Gmail for each new order that comes through your e-commerce app.

ZOHO CRM

ZOHO CRM is an online sales CRM platform tailored to help you manage your customer operations effortlessly. IBM App Connect can help you automate your customer relations! For example, integrate ZOHO CRM with any online form builder, such as WuFoo, to get all the new leads from it directly into ZOHO CRM. That’s not all. If you are one of the enterprises that uses more than one CRM, we know how difficult it can be to juggle them. Use App Connect to convert contacts from any CRM, such as Insightly, to ZOHO CRM contacts in an instant, making your lives easier. [More Information here]

ZOHO Inventory

Effective inventory management is key to ensuring customer satisfaction and preventing pandemonium. ZOHO Inventory is a powerful inventory and order management software designed for businesses to meet their end-to-end inventory management needs. Strengthen your processes with App Connect’s new connector for ZOHO Inventory. To site an example, you can automate the creation of sales orders in ZOHO Inventory for payments created on any financial service platform, such as Square.

ZOHO Recruit

Having a smooth recruitment process where you do not miss any communication from a potential candidate can make or break your talent acquisition game. ZOHO Recruit's hiring pipeline allows you to view candidates at various stages of the recruitment process. Your recruitment team can now orchestrate an integration flow in App Connect that automatically creates tasks in a project management tool for new records in ZOHO Recruit.

These are just a few use cases for our newly developed connectors, the possibilities are much broader.

Check out our connector catalog here- https://explorer.automation.ibm.com

Reach out to us to learn more about our plans and offerings. We are looking forward to helping you solve your integration use cases. Thank you for your continued support. Stay tuned for more updates in the future!

Annesha.Banerjee@ibm.com / varun.jain@ibm.com