Order Management & Fulfillment

Order Management & Fulfillment

Come for answers, stay for best practices. All we're missing is you.

 View Only

Enterprise intelligence, one AI agent at a time

By Andi Couilliard posted 4 days ago

  

AI is no longer a future vision — it’s a present advantage, transforming how enterprises operate every day. Now, IBM is bringing that intelligence to the heart of your operations with a new suite of watsonx™-powered AI agents for IBM Sterling® Order Management System.

Designed for customer service teams, fulfillment managers, inventory planners, and system administrators, these agents deliver proactive support, real-time insights, and task automation — all through simple, natural language prompts.

This private preview is designed for IBM Sterling Order Management SaaS customers today,
with plans to extend support to on-premises environments in the future.

AI agents that work like your best team members

These agents are tailored to meet the needs of key roles across your enterprise. Here’s how each one helps your teams work smarter:




 🔹 Call Center AI Agents Resolve in seconds. Delight for hours.
Empower your service teams to deliver fast, personalized support with AI agents that handle order lookups, cancellations, and promotions in seconds. These agents reduce call volumes, accelerate resolution times, and ensure every customer interaction is efficient, compliant, and satisfaction-driven.

🔹 Order Hub AI Agents Real-time decisions. Real-world impact.
Take control of your order and inventory operations with AI agents that work like your most efficient team members. From instantly locating customer orders to reallocating inventory and assessing supply risks, these agents help fulfillment managers and inventory planners stay ahead of demand, reduce disruptions, and make faster, smarter decisions.

🔹 Self Service AI AgentsYour infrastructure’s quiet genius.
Keep your operations running smoothly with AI agents that automate routine tasks and deliver real-time performance insights. Whether you're managing servers, schedules, or system diagnostics, these agents help administrators work faster, reduce manual effort, and proactively help resolve issues.

Smarter enterprise operations are just a prompt away

With IBM watsonx™-powered AI agents, customer service, managing fulfillment, and system administration has never been easier. These agents deliver real-time insights, automate routine tasks, and help your teams make faster, smarter decisions — all through simple, natural language prompts.  

A screenshot of a phone

AI-generated content may be incorrect. A screenshot of a computer

AI-generated content may be incorrect.

A screenshot of a computer

AI-generated content may be incorrect.

What’s the private preview: Your front-row seat to innovation

This private program is designed to work closely with you to enhance and shape the AI Agents in IBM Sterling Order Management, with your feedback, directly influencing future product design and the roadmap. Please note, no confidential data is collected during this program.

The private preview is your early access pass to explore new AI capabilities before they’re widely released. It’s designed for curious, forward-thinking teams who want to test-drive innovation, share feedback, and help shape what’s next. You’ll get hands-on experience with our latest AI agents and a direct line to the product team, so your insights can influence the future of enterprise intelligence.

Be first to shape the future of enterprise AI

Don’t just imagine smarter operations — experience them.
Join the free private preview of IBM Sterling Order Management AI Agents and be among the first to explore how intelligent agents can transform customer service, fulfillment, and system administration.

Join the Private Preview
Exclusive for IBM Sterling Order Management SaaS customers

0 comments
0 views

Permalink