What is a Kiosk Device?
A kiosk device is a standalone, self-service machine designed to perform specific tasks or provide information without requiring direct interaction with a human operator. These devices typically feature a touch screen interface and can be found in a variety of settings, including retail stores, hospitals, airports, and government offices.
Use Cases of Kiosk Devices
- Self-service and Check-in Kiosk Devices
These types of kiosk devices are typically used for self-service and check-in purposes.
- Hotels: Guests can use Android kiosk devices for self-check-in without assistance from hotel reception staff.
- Hospitals: Doctors can use Android kiosk devices for check-in and check-out from the hospital.
- Order Fulfilment
- In-Store Pickup: Customers can place orders for in-store pickup. Kiosk devices allow users to browse products, add them to their cart, and place orders for pickup.
- Online Delivery: Food delivery partners use Android kiosk devices to deliver customers’ orders to their doors.
What is Kiosk Mode?
Kiosk mode restricts device functionality to a single app or multiple apps, depending on business goals. Companies must set their kiosk devices into kiosk mode for effective use.
What is IBM MaaS360?
IBM MaaS360 is a mobile device management (MDM) platform that helps companies manage and protect their mobile devices, apps, data, and networks. MaaS360 supports various platforms, including iOS, Android, macOS, Windows, and iPadOS, allowing IT teams to manage and secure mobile devices from a single console for secure access and reduced risk while providing a frictionless user experience.
What an Admin Can Do with MaaS360 to Manage Kiosk Devices
Enrollment
- Enrollment Process
- Devices must be enrolled in MaaS360 in Device Owner (DO) mode.
- Devices should be in factory reset mode or be new.
- Enrollment Options:
Android MDM Policy (COSU Mode) and App Management
Once the device is enrolled in the MaaS360 portal, the admin can manage apps by whitelisting them in kiosk mode through Android MDM policy. Admins can manage Google Play apps, app store apps, and enterprise apps on enrolled kiosk devices.
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Single App Mode
In this mode, the device is restricted to a single app, which the admin can whitelist. The user can only launch this whitelisted app. IT Admin can configure single app mode from MaaS360 portal through Android MDM Policy by enabling COSU (Kiosk Mode).
As we can see we have whitelisted only a single application (Slack) through Android MDM Policy, after applying this policy to the device , we can see only a single app will be launched on Kiosk Launcher. End user will not be able to access any other application on the device. Please refer below kiosk launcher screen when the whitelisted app will be launch.
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Multi App Mode
This mode allows the admin to whitelist multiple apps, which will be available for use in the kiosk launcher. IT Admin can configure multi app mode from MaaS360 portal through Android MDM Policy by enabling COSU (Kiosk Mode).
As we can see we have choose an option to Allow all apps from app catalog through Android MDM Policy, after applying this policy to the device , we can see all the app which was distributed to this device on Kiosk Launcher. End user will be able to access and see all the distributed apps on kiosk launcher screen.
To configure single as well as multi app mode on kiosk device through MaaS360 portal, visit Enable single and multi app mode in Kisok Policy
Kiosk Launcher Settings
MaaS360 kiosk launcher settings are configurations designed to customise and control the behaviour of an Android device in kiosk mode. Admins can manage multiple policies under this setting. For more information visit Kiosk Launcher Settings
Kiosk Device Settings
Admins can customise settings like biometrics, passwords, Wi-Fi, and NFC essential for daily operations.
Please follow below link to get more information about kiosk device settings and custom intent settings.
Android Custom Intent : Android Custom Intent Setting
Device Settings : Kiosk Device Settings
Kiosk Additional Settings
Admins can utilise custom settings to manage features and settings on Android devices in kiosk mode. For more information visit Kiosk Additional Settings
Remote Work Management (Team Viewer)
MaaS360 MDM offers a remote work management solution, increasing productivity and agility for remote workers. IT admins can whitelist the Team Viewer app for remote support and management.
Branding
Admins can customise the interface by replacing the MaaS360 logo with their company logo. For more information, visit Branding Workflow.
Customisation
IT admins can customise kiosk launcher settings, including app icon size and screen orientation. For details, visit Kiosk Mode Customization.
Conclusion
MaaS360 MDM provides significant benefits for managing devices in kiosk mode, allowing for both single and multi-app modes tailored to business goals. Admins can effectively control user devices by applying policies, ensuring that devices used outside the office are managed and secured appropriately.