Through this program, you witness firsthand how the Self Service AI Agent benefits your operational efficiencies and performance through powerful agentic AI capabilities that are being built into the solution. It's about getting the AI Agent to work for you, and transforming how you manage your order management workflow in the following ways. 

• Streamline system administration and operations for greater efficiency

• Enable faster, smarter decision-making with intelligent recommendations

• Deliver actionable insights through performance analytics to drive informed actions

• Steers decisions with intelligent recommendations 

AI Agent capabilities

The Self Service AI Agent provides you with intelligence at your fingertips from within the product. With Natural Language Processing that supports conversational language input, the usability and ease of adoption are simplified. The agent's contextual awareness of environment and workload assists you to experience a close fit with what you need and when you need it. From automation of repetitive tasks to saving time with streamlined administration tasks, the AI Agent can be used in these cases. 

• Provide contextual recommendations for problem resolutions, fallback rules, and configuration settings.

• AI-assisted diagnostics of logs, patterns, and environment metadata.

• Reduce repetitive actions by providing automation flows for repetitive actions and support steps.

• Save time by prioritising recurring support patterns through historical learning to resolution.

• Steers decisions with intelligent recommendations 

• Reduce Mean Time to Resolution (MTTR) with insightful answers and suggestions. 

• Elevate your operational experience of managing Sterling Order Management SaaS environments. 

Explore and co-create

We value your partnership in this Early Access preview for the Self Service AI Agent. The program is an initiative designed to work closely with to improve the Self Service AI Agent. Your feedback can directly influence the future product design. Note that no confidential data is collected during the program. 

As part of the program, you are asked to provide regular feedback through the Product Feedback survey where you share insights from your experience in the program. You may also be asked to participate in a follow-up survey or design activities.

To provide feedback, open the Feedback tab on the Preview Program page. From there, click the feedback survey link to start the short survey.

Sign up today