Automation Expose - Texas' Crime Victim Compensation System (CVCS)

Special Guest Dan Heselbarth, VP of Digital Transformation at enChoice, will share the story of Texas' Crime Victim Compensation System (CVCS), which he oversaw development and deployment. The CVCS story has many facets, all relevant to those working in Automation today. It started as a modernization project, moving an old solution off the mainframe and into a more modern user experience. But it’s also an Automation Journey that continued to evolve as Dan and the customer added new capabilities available in the IBM FileNet suite of Content and Case Management solutions. And it’s also the story of how an Automation project is dependent on having a strong customer advocate on the other side of the table who can help set the right expectations and encourage patience and perseverance until the solution starts to deliver results.

The State of Texas offers eligible crime victims support services and compensation for lost wages, all of which have to be tracked and managed.  CVCS offers claim input and management, a sophisticated reporting capability and a portal where victims, law enforcement, healthcare professionals and others can get visibility into each case.  the solution uses IBM Content Services, Capture and Case Management, along with integrations to many other systems and a portal to connect all involved in each case. 

Join us and bring your questions!