Hi,
The error occurs due to exception between Flexera server and IBM w3ID SSO part.
The root cause is a recent cert chain modifications for Amazon root certificates used to sign License Generator website.
Two quick workarounds:
- use a URL which lies outside IBM w3ID:
https://www.ibm.com/support/pages/sites/default/files/inline-files/$FILE/form_0.html
- directly use License Generator URL :
https://tem.flexnetoperations.com/control/ibmt/generateActivationFile?productname=ibm_software&fname=ilmt_ops_user_name&lname=ilmt_ops_user_lastname&email=ilmt_ops_user@ibm.com&organization=
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Thank you,
Oktawian
Oktawian Powązka, L3 Support
IBM License Metric Tool
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Original Message:
Sent: Tue February 18, 2025 03:53 AM
From: Tommy Basnes
Subject: License authorization file generator
Hello.
Any updates on this one? Im also struggeling with the same issue.
Still getting: "An error has occured. Try again later" when pushing the button.
Regards
Tommy Basnes
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Tommy Basnes
Original Message:
Sent: Mon February 17, 2025 09:23 AM
From: JAN FLEGR
Subject: License authorization file generator
Hello,
there seems to be failure of the License authorization file generator. (https://ibm.biz/LMT_license_request)
it is showing "An error occured, try again later" for couple of hours now.
Any workaround, or shall I keep trying ?
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JAN FLEGR
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