Cloud Pak for Business Automation

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  • 1.  How to refresh the property page in Case

    IBM Champion
    Posted Tue August 23, 2022 10:48 PM
    How does Case refresh the property page?
    As shown below:

    1. Add a button to achieve
    2. It needs to be refreshed through services in the activity process. For example, the Case property page is automatically refreshed after the contract approval is completed.

    ding wei

  • 2.  RE: How to refresh the property page in Case

    Posted Fri September 16, 2022 03:31 AM
    Hi Ding,

    could you please provide some more details to better understand your use case:
    • "User A" has opened the case details page (as shown in your screenshot) and meanwhile "user B" completes an activity for this case which should lead to a refresh of the case details page which "user A" is still viewing?
    • Or would it be sufficient to manually trigger a refresh, e.g. by adding a button to the case details page?
    • Looking at the screenshot I assume that your Case solution only uses traditional Case Widgets (and not client side human services), is that correct?

    Best regards,

    Michael Kirchner
    Leading Technical Specialist - Digital Business Automation
    IBM Technology

  • 3.  RE: How to refresh the property page in Case

    IBM Champion
    Posted Sun September 18, 2022 11:43 PM
    User A initiates an activity (BPM process), updates the Case attribute in the activity and ends the process. At this time, the information that User A sees on the Case details page is still historical information, not the latest information (information updated by the activity) .
    At this point, we need a "refresh" service to manually refresh the property information in the Case details page.

    The application scenarios including user A and user B described by you are the same.

    Yes, I still use the traditional Case plug-in on the Case details page, and I haven't used the client-side manual service yet. Can you give an example of using a client-side human service?

    ding wei