Content Management and Capture

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  • 1.  Datacap Navigator Verify Panel - Unable to Display Document Render Failed

    Posted Sun September 01, 2024 09:04 PM

    Hello,

         we are getting an error on TIF pages when open batches in Datacap Navigator Verify: Unable to display document: Render failed (Page 1). Does anyone know which/what configuration needs to be done? Any help would be appreciated:

    • Datacap 9.1.9 iFix5
    • ICN Buile: icn3013.002.137

    Thanks,

    Damian



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    Damian Parrinello
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  • 2.  RE: Datacap Navigator Verify Panel - Unable to Display Document Render Failed

    Posted Tue September 03, 2024 11:27 AM

    Is this on all tiff or just certain tiff?   If it's all tiff, this is most likely cause by Daeja viewer needs to be updated. 



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    Duke Lam
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    Original Message


  • 3.  RE: Datacap Navigator Verify Panel - Unable to Display Document Render Failed

    Posted Wed September 04, 2024 09:56 AM

    Yes, this is on all TIFFs. I will check the version of Daeja viewer.

    Thank you,

    Damian



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    Damian Parrinello
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    Original Message


  • 4.  RE: Datacap Navigator Verify Panel - Unable to Display Document Render Failed

    Posted 10 days ago

    FYI, for others: this turned out to be a certificate issue on the Websphere server, as we had Deaja Viewer already installed. 



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    Damian Parrinello
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    Original Message


  • 5.  RE: Datacap Navigator Verify Panel - Unable to Display Document Render Failed

    Posted 10 days ago

    Out of curiously, what was the issue over in WAS certificate?  Was it expired?  I would imagine some logs was captured in the system.out showing cert issue? 



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    Duke Lam
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    Original Message


  • 6.  RE: Datacap Navigator Verify Panel - Unable to Display Document Render Failed

    Posted 10 days ago

    We have a server admin team which does work on our servers, so I can only go on what was passed on to  me. We did see a cert error in the SystemOut log, a while back, and our server admins seemed to have cleared that. We were also dealing with an issue calling external services from the EDS service (I/O exception): com.ibm.jsse2.util.h: PKIX path building failed: com.ibm.security.cert.IBMCertPathBuilderException: unable to find valid certification path to requested target

    I believe they "added the Java CAcerts and the Root CAcert for the external service to the Websphere internal trust store". There might have been more done but that's what I was told. While testing the EDS service calls, I noticed the pages were rendering.



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    Damian Parrinello
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    Original Message


  • 7.  RE: Datacap Navigator Verify Panel - Unable to Display Document Render Failed

    Posted 10 days ago

    Good to know. I now see the fields with the red x next to it.  Must be EDS external call.  Kinda hard to imagine the EDS causing Deaja failing to render the image.



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    Duke Lam
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    Original Message


  • 8.  RE: Datacap Navigator Verify Panel - Unable to Display Document Render Failed

    Posted 10 days ago

    I believe while trying to track-down/fix the EDS service call issue, they inadvertently fixed the render. I did notice "repository access" errors in the logs that were independent of EDS, and seemed to point to the page renders - not all of our apps/verify panels use EDS, so the render issue was not caused by EDS issues.



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    Damian Parrinello
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    Original Message