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BigFix Client service not starting

  • 1.  BigFix Client service not starting

    Posted Tue January 07, 2025 07:55 AM

    Hi,

    Got a mysterious issue on single Windows Server 2019 Datacentre. The service is not starting and returning error 27. 

    No logs got created in __BESData. Issue appears on 11.0.2 and 11.0.3 BigFix client version.

    Reinstalled this client several times also using different drives and directories, unfortunately all I got is the following error in system Event Log. 

    Thanks for any hint,

    Jakub



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    Jakub Kania
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  • 2.  RE: BigFix Client service not starting

    Posted Tue January 07, 2025 12:10 PM

    Hi,


    It could be that BESClient.exe (or one of its .dll dependencies) is not compatible with some other Windows shared libraries.
    Problem is that when running BigFix Client as a service any potential error popup will be swallowed as there is no UI access.

    Thus, I'd start with manual run of '..\BES Client\BESClient.exe' executable.
    Does Windows complains with anything ?
    If not, check the exit code (echo %errorlevel%).

    If the above will not give any hints, Process Monitor (https://learn.microsoft.com/en-us/sysinternals/downloads/procmon) allows to verify the executable load & processing.
    Play with Process Monitor is on a tedious side but sometimes inevitable...



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    Thank you,
    Oktawian

    Oktawian Powązka, L3 Support
    IBM License Metric Tool
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    Original Message